Important update

The recent freezing temperatures and bad weather have caused an increase of burst pipes and leaks in our networks. Our teams are working hard to fix these as quickly as we can.  


Our teams are following COVID-19 safety guidelines to keep you and our teams safe and well. This means it may take us longer than normal to fix some leaks. 


To make sure we can prioritise the repairs needed, we’re delaying non-essential work including disconnections, external meter installations, private replacement pipe connections and fitting non-urgent stop taps. 


We’re sorry for the inconvenience and appreciate your help. 

Did you know, you can track and report leaks on our Community Portal?
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