Good question. Most of our customers are connected to the sewer network, which is underground, or around your property. However, Northumbrian Water is not responsible for all sewers. Private sewers are actually the responsibility of the homeowner.
Our team may be able to tell you over the phone if the sewer is private or not. If they can’t, we will send a technician out to you to tell you if the sewer is our responsibility, or if it is yours.
Appointment times for checking responsibility can vary. For emergencies like flooding or blockages to sewers we aim to arrive within four hours.
Northumbrian Water will only carry out work on sewers that are our responsibility. If we arrive and find it's a private issue, it means it's the homeowners' responsibility to fix it. If you are the homeowner, or a tenant, you'll need to call a drainage company or your landlord to help you further.
Are you having trouble with a cover in your driveway or garden? Get in touch with us, so we can help.
Our team may be able to tell you who owns the covers over the phone, but if they can't, we can send a technician out to you.
Once our technician arrives, they'll be able to tell you if the cover is our responsibility, or if it is yours.
Please note appointment times can vary, but our team will let you know the timescales involved depending on the circumstances.