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Discover all you can do with an online account. It's a quicker, easier way to manage your account.

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Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.

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Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

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Ways to pay your bill

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Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water pressure

Water quality

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
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Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Fluoride
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

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Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Sewer flooding

Blocked drain

Sewer pipe responsibility

Bin the wipe

Fats, oil and grease

Storm overflows

Rodents

Managing rainwater

Misconnections

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Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
Prevention and correction
Misconnections FAQs

Drainage and Wastewater Management Plan (DWMP)

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Drainage and Wastewater Management Plan (DWMP)

More about DWMP
DWMP methodologies
Customer engagement
Strategic Environmental Assessment
Latest DWMP updates
Our regional plans

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water or wastewater supply.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water and sewerage services to 2.7 million people in the north east of England.

Days out and holidays

Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

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Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

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My account

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Your account details, all in one place.

Moving home

It's quick and easy to let us know you're moving.

Switch to eBilling

View your bills online and cut down on paper waste.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Return

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

Return

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Fluoride
Mains flushing

Leaks

Return

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Return

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Sewer flooding

Blocked drain

Sewer pipe responsibility

Bin the wipe

Fats, oil and grease

Storm overflows

Rodents

Managing rainwater

Misconnections

Return

Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
Prevention and correction
Misconnections FAQs

Drainage and Wastewater Management Plan (DWMP)

Return

Drainage and Wastewater Management Plan (DWMP)

More about DWMP
DWMP methodologies
Customer engagement
Strategic Environmental Assessment
Latest DWMP updates
Our regional plans

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water or wastewater supply.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water and sewerage services to 2.7 million people in the north east of England.

Days out and holidays

Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

Return

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

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Northumbrian Water Limited

Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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