We try to get the water back on for customers who have lost supply due to a large leak on our water mains within 3 hours. The repair for the leak may take up to 24 hours.
If you’ve spotted a leak, please give us as much information as you can on our leak map, at nwlcommunityportal.co.uk/leaks, so we can get to the leak as soon as we can.
For more information about leak repair timescales, please visit our "What happens when you report a leak" page.
Thanks for your help!
Sewer flooding (where sewage floods into your home or land) is a really serious problem, and we want to help as quickly as we can.
We need to know about pollution incidents, so we can take the right course of action.
When we're responsible for pollution incidents, we:
Take action to stop the pollution
Carry out assessments, to find the cause of the pollution and if there's any impact on the environment
Contact the Environment Agency, so they're aware of the incident
Clean up any affected areas
Try to make sure the problem doesn't happen again
What kind of pollution you saw
When you saw it
Where you saw it, with a postcode, local landmark or road name if possible
If the problem is still happening, or if sewage is still entering a watercourse
This helps protect the public and the environment.
We really appreciate your help to keep our network running smoothly.
Highway gully issues
Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.
Other drain cover issues
Let us know about other cover issues, so we can help.
We've made a record of your report.