Leaks
No water
Water pressure
Water quality
Sewerage
Pollution
Drains and covers
Leaks
Recent freezing temperatures have caused a lot of burst pipes and leaks and our teams are working to fix these as quickly as we can. We’re following COVID-19 guidelines to keep you and our teams safe and well.
This means it may take us a little longer than usual to fix some leaks.
The quickest and easiest way to find out if a leak has been reported and to check the progress of the fix is by visiting our Leak Map.
No water
Have you checked if there are any problems in your area? You can check by clicking 'Check my area' at the top of this page.
Water pressure
Low or high pressure issues can be annoying, and we want to help you get to the bottom of the problem quickly.
If you've had pressure issues for less than a week, call us on 0345 717 1100, so we can go through some simple checks. If you can't call us right now, fill in this form as best you can and we'll advise you what to do next.
Tell us do you have low or high water pressure?
Water quality
Don't forget to check your area in case there are any problems we already know about.
Network issues in your area can sometimes affect your water supply.
Sewerage
For sewerage issues such as blockages and sewer flooding (where sewage floods into your home or land) please call our team so we can help you as quickly as we can.
Pollution
We need to know about pollution incidents, so we can take the right course of action.
We need to know:
What kind of pollution you saw
Where you saw it, with a postcode, local landmark or road name if possible
When you saw it
If the problem is still happening, or if sewage is still entering a watercourse
Take action to stop the pollution
Carry out assessments, to find the cause of the pollution and if there's any impact on the environment
Contact the Environment Agency, so they're aware of the incident
Clean up any affected areas
Try to make sure the problem doesn't happen again
Drains and covers
Report problems with drains and covers to the right people, to get it fixed quickly.
This helps protect the public and the environment.
We really appreciate your help to keep our network running smoothly.
Highway gully issues
Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.
Other drain cover issues
Let us know about other cover issues, so we can help.
We've made a record of your report.
IMPORTANT
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!