We’re following COVID-19 guidelines to keep you and our teams safe and well.
This means it may take us a little longer than usual to fix some leaks.
The quickest and easiest way to find out if a leak has been reported and to check the progress of the fix is by visiting our Leak Map.
For sewerage issues such as blockages and sewer flooding (where sewage floods into your home or land) please call our team so we can help you as quickly as we can.
We need to know about pollution incidents, so we can take the right course of action.
We need to know:
What kind of pollution you saw
Where you saw it, with a postcode, local landmark or road name if possible
When you saw it
If the problem is still happening, or if sewage is still entering a watercourse
Take action to stop the pollution
Carry out assessments, to find the cause of the pollution and if there's any impact on the environment
Contact the Environment Agency, so they're aware of the incident
Clean up any affected areas
Try to make sure the problem doesn't happen again
This helps protect the public and the environment.
We really appreciate your help to keep our network running smoothly.
Highway gully issues
Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.
Other drain cover issues
Let us know about other cover issues, so we can help.