You can add another person, over the age of 16, to share responsibility for this account
We don't need the numbers in red, so don't put them in
If you have an lcd meter, only enter numbers without a dash above them
Set up a Direct Debit
Change my bank details
If you already have a Direct Debit with us, we'll replace it with your new details.
As you are not the account holder and/or not the only person required to authorise direct debits from your account you need to complete a paper Direct Debit instruction (DDI).
Download a DDI for a metered property (PDF,157KB), or DDI for an unmetered property (PDF ,154KB).
The DDI should be printed, completed and returned to us with the necessary signatures at:
Northumbrian Water Limited
Customer Centre
PO Box 300
Durham
If you do not have a copy of Adobe Acrobat Download Adobe Acrobat here.
Name and address of bank/building society
Check your Direct Debit details
Please review the Direct Debit details below and confirm they are correct. The payment will appear on your statement as 'NWL & ESW Water Services Charge' and you will receive a confirmation incorporating your Advance Notice no later than 10 working days prior to the first collection date.
You can print a copy of this form using your browser 'print' function but please set the layout to 'landscape' to ensure all the text is printed.
Instruction to your bank or building society to pay by Direct Debit
Customer Centre
PO Box 300
Durham
DH1 9WQ
Tel. 0345 733 5566
Name of account holder
-
Your bank or building society account number
-
Branch sort code
-
Name and address of bank or building society
-
Reference
-
Banks and building societies may not accept Direct Debit instructions for some types of account
Service user number
167143
FOR NORTHUMBRIAN WATER LTD OFFICIAL USE ONLY
This is not part of the instruction to your bank or building society
Your payment date
-
You pay
-
Instruction to your bank or building society. Please pay Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' Water Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' and if so, details will be passed electronically to my bank/ building society.
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation by be required. Please also notify us.
Thanks for setting up your Direct Debit
Your confirmation number is:
Your Direct Debit details
Your payment date
-
You pay
-
Your next payment
£-
Payment date
-
We're processing a Direct Debit payment, so your changes will take effect from your next payment
You can view your updated payment plan within ten working days
You can use your PayPoint card to pay your bill at a PayPoint outlet near you.
Don't forget, you can use your digital PayPoint card with our free app. Download our app today.
We will automatically send you essential updates about water disruptions in your area.
Would you also like to receive additional information about relevant products and services?
These preferences can be changed at anytime in your account settings.
Your Direct Debit instruction
Customer Centre
PO Box 300
Durham
DH1 9WQ
Tel. 0345 733 5566
Account name
-
Account number
-
Sort code
-
Your bank's name and address
-
Reference
-
Banks and building societies may not accept Direct Debit instructions for some types of accounts
Our service user number
751523
FOR NORTHUMBRIAN WATER LTD OFFICIAL USE ONLY
This is not part of the instruction to your bank or building society
Payment date
-
Frequency
-
This is your instruction to your bank or building society. Please pay Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' Water Direct Debits from the account detailed in this instruction, subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Northumbrian Water Ltd T/A 'NWL & ESW Water Services Charge' and if so, details will be passed electronically to my bank/ building society.
- The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
Name
Date of birth
Phone number
Add me to the Priority Services Register
Yes
Additional account holder
#Name# is an additional account holder for this account
You're moving in
Address
Number of people at this address
Your landlord's details
Your water meter reading
Your confirmation number
Your account will be updated within 10 working days.
There's no need to get in touch. We’ll email you to confirm your details and let you know when your account is ready.
Your online account is nearly ready. All you need to do is click the link in the email we've sent you.
Once you've verified your email address, you'll be able to log in and view your bills, set up or update payment plans and Direct Debits, give meter readings, and more.
#We'we noticed that your new property dose not have a water meter...
Name
#Mr.John Smith
#john.smith@gmail.com
Date of birth
#23/08/1979
Phone number
#123456789
Add me to the Priority Services Register
#Yes
Additional account holder
#Mrs. Helen Smith
You're moving in
#24/02/2019
Address
#14 Atkinson Gardens
#North Shields
#NE29 6YJ
#United Kingdom
Number of people at this address
#3
Your landlord's details
#ABC Real Estate
#Address line one
#Town
#Post Code
#United Kingdom
#Water meter reading
#00693
How do you want to pay your bill?
#Direct Debit
Account holder's name: #John Smith
Sort code: #112233
Account number: #12345678
Your bills
#On the 28th day of each month
#Billing
#You first bill will arrive around 25th May 2019
#You have elected to receive electonic bills
#There preferences can be changed at any time...
#You will receive information via email and you may still...
Got a question? Visit our FAQs page for support, advice and more.
Are you sure?
Changes are waiting to be saved
Are you sure?
This will remove the Priority Services selections for you
Removal confirmed
We have removed you from the Priority Services Register
An error occurred
An error occurred. Please try again.