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    Our Plan 2020-25

    Welcome to our plan for delivering services from 2020-25, developed with help from our customers.

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    Report a leak

    If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!

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    Wrap up warm

    Keep your water pipes cosy with our essential guide to avoiding bursts and saving money.

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    Use your online account 24/7 365 days a year

    Tell us you are moving, sign up for ebilling and many other great services.

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    SupportPLUS

    We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.

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Did you know... That you can switch to paperless billing in your account

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Sewer flooding

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

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Extra support

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We have a wide range of services designed for customers who may need extra help.

In Your Area

 

Check your water quality and see if there is any planned work in your area.

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Leaks in your area

Make sure we know about a leak in your area and track our progress.

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