Hello, how can we help?
What's going on in your area?
Enter a postcode to find out
Manage your account
When every penny counts
You're not alone. If you're struggling to pay your bill, we want to help
Talk to us about financial support
High bills
High bills can come as a shock, and we want to help you work out how it was calculated
All about high bills
Priority Services
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Find out more about Priority ServicesMore from our services
Report a leak
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Go to the Community Portal
Bin the Wipe
Wet wipes are the biggest causes of blockages and sewer flooding
Find out more about Bin the Wipe
Winter weather advice
In the coldest months of the year, Northumbrian Water is encouraging our customers to beat the freeze by protecting your homes and saving your pipes.
Find out more
Download our free app!
It's quick, easy and secure to pay your bills on our smartphone app
Download for free
Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!