Make payments, check your balance, track your usage and more.
Make payments, check your balance, track your usage and more
Our COVID19 response and information for customers.
Enter a postcode to find out
You're not alone. If you're struggling to pay your bill, we want to help
High bills can come as a shock, and we want to help you work out how it was calculated
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Wet wipes are the biggest causes of blockages and sewer flooding
Our mission: clean, clear water that tastes good
In the coldest months of the year, Northumbrian Water is encouraging our customers to beat the freeze by protecting your homes and saving your pipes.
It's quick, easy and secure to pay your bills on our smartphone app
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!