If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
All you need to do is create, or log into, an online account and use it to complete a service.
Saving money is a priority for most households. A water meter can help! Find out more.
Direct Debit is the easy way to pay. Enjoy peace of mind that your bills will be paid on time, every time - with no missed payments.
We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Did you know... That you can switch to paperless billing in your account
Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.
Just ask me, by typing your question into the box below.
Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.
We have a wide range of services designed for customers who may need extra help.
Different ways we can communicate with you and help you.
Ways we can help when you are struggling financially.
If English is not your strong language or you need text read aloud.
Check your water quality and see if there is any planned work in your area.
Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day.
© Northumbrian Water Limited 2019
Northumbrian Water LimitedRegistered in England and WalesCompany Number: 02366703Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ