Northumbrian Water

Annual Performance Report

We are delighted that we have further improved the service we provide to our customers in a number of areas.
Report a leak

If you spot a leak in the street, don't just ignore it - report it!
Pay your bill online

You can pay your bill online, 24 hours a day using your debit or credit card.
Water quality

Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
Learn to fish at Derwent Reservoir

A chance to win Lightwater Valley tickets this Summer by learning to fish!

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

Just ask me, by typing your question into the box below.

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.