We’ve made managing your account even easier. Register now to manage your account online.
Report a leak
If you spot a leak in the street, don’t just ignore it – report it on our new online form.
Contact us on Twitter
Follow us @nwater_care to be kept informed of water supply events happening in your area and for help with your billing, water and wastewater queries.
The Main Event
We are cleaning 218 kilometres of trunk water mains, bringing top quality tap water to around 500,000 customers in the lower Tyne Valley, Newcastle, North Tyneside and Gateshead areas.
Need help with your bill
We understand that sometimes life’s ups and downs mean that some customers may find themselves in a difficult financial situation. We offer a wide range of ways to pay and to help you plan your budget.
Did you know... That you can switch to paperless billing in your account