You can pay your bill online, 24 hours a day using your debit or credit card.
If you spot a leak in the street, don't just ignore it - report it!
We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
Hello, my name is Dwaine Pipe. I’m here to help you learn what can go down your toilet and sink and what should go in the bin. Find out more.
Did you know... That you can switch to paperless billing in your account
Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.
Just ask me, by typing your question into the box below.
Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.
We have a wide range of services designed for customers who may need extra help.
Different ways we can communicate with you and help you.
Ways we can help when you are struggling financially.
If English is not your strong language or you need text read aloud.
Check your water quality and see if there is any planned work in your area.
Now you can learn about the things that should and shouldn’t go down the loo and sink by playing my exciting new game.
© Northumbrian Water Limited 2018