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When every penny counts
You're not alone. If you're struggling to pay your bill, we want to help
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High bills
High bills can come as a shock, and we want to help you work out how it was calculated
All about high bills
Priority Services
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Find out moreMore from our services
Report a leak
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Go to the Community Portal
Summer water saving tips
In the hottest months of the year, Northumbrian Water is encouraging our customers to use water wisely
Find out more
Download our new app!
It's quick, easy and secure to pay your bills on our new app
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Download our app
We've added new features! Make payments quickly and easily with Apple Pay and Google Pay, and use the app to give us your meter readings.
Download for free from the Apple App Store or Google Play now.