Northumbrian Water

Report a leak

If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
Set up a Direct Debit

Direct Debit is the easy way to pay. Enjoy peace of mind that your bills will be paid on time, every time - with no missed payments.
Every Customer Counts

There are lots of ways in which we can help you save water, save energy and save money. Find out more.
High bills

Find out what causes high bills, and how to lower them.
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

Just ask me, by typing your question into the box below.

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.