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    Register an online account today!

    We′ve made managing your account even easier. Register now to manage your account online.

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    Annual Performance Report

    We are delighted that we have further improved the service we provide to our customers in a number of areas.

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    Report a leak

    If you spot a leak in the street, don’t just ignore it – report it on our new online form.

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    The Main Event

    We are cleaning 218 kilometres of trunk water mains, bringing top quality tap water to around 500,000 customers in the lower Tyne Valley, Newcastle, North Tyneside and Gateshead areas.

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    Every drop counts

    Every drop counts is Northumbrian Water′s new campaign to help families living in Berwick save money by saving water and energy with a FREE home water audit.

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Did you know... That you can switch to paperless billing in your account

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Sewer flooding

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

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We support the communities we serve in a number of different ways.

  • Just an hour

    Just an hour

    Northumbrian Water′s highly successful employee volunteering programme

  • Case studies

    Just an hour case studies in support of the communities we serve.

  • Fundraising

    Our employees fundraised £69,000 for charities this year.

  • Community

    Investment in our communities

    This year the Group made charitable donations totalling £152,000.

  • Supporting healthy communities

    Supporting healthy communities

    Promoting the health benefits of drinking tap water and our water for health campaign.

In Your Area


Check your water quality and see if there is any planned work in your area.

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Dwaine Pipe

Love your drain

It’s easy to keep your drain clear with simple tips from Dwaine Pipe.

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