Northumbrian Water

Our Plan 2020-25

Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
Report a leak

If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
Wrap up warm

Keep your water pipes cosy with our essential guide to avoiding bursts and saving money.
Use your online account 24/7 365 days a year

Tell us you are moving, sign up for ebilling and many other great services.
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

Just ask me, by typing your question into the box below.

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.