Make payments, check your balance, track your usage and more.
Make payments, check your balance, track your usage and more
Our COVID19 response and information for customers.
Enter a postcode to find out
You're not alone. If you're struggling to pay your bill, we want to help
High bills can come as a shock, and we want to help you work out how it was calculated
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Wet wipes are the biggest causes of blockages and sewer flooding
Our mission: clean, clear water that tastes good
It's quick, easy and secure to pay your bills on our new app
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
We know it’s a worrying time, and we're here to support you.For extra support, sign up for free Priority Services here. Click here if you're struggling to pay, or you can send us a message.Please only call if your issue is urgent.It’s easy to make payments, tell us you’re moving, and more on our website. Thanks for your patience.