Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
Tell us you are moving, sign up for ebilling and many other great services.
We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Being in and around water is great fun, but water can be very dangerous. We want you to have fun visiting our leisure sites, but we also want you to keep safe.
Did you know... That you can switch to paperless billing in your account
Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.
Just ask me, by typing your question into the box below.
Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.
We have a wide range of services designed for customers who may need extra help.
Different ways we can communicate with you and help you.
Ways we can help when you are struggling financially.
If English is not your strong language or you need text read aloud.
Check your water quality and see if there is any planned work in your area.
Now you can learn about the things that should and shouldn’t go down the loo and sink by playing my exciting new game.
© Northumbrian Water Limited 2018
Northumbrian Water LimitedRegistered in England and WalesCompany Number: 02366703Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ