Northumbrian Water

Register an online account today!

We’ve made managing your account even easier. Register now to manage your account online.
Report a leak

If you spot a leak in the street, don’t just ignore it – report it on our new online form.
Wrap up for Winter

Keep your water pipes cosy to guard against the misery of burst pipes this winter. Follow our simple steps to help protect your home.
The Main Event

We are cleaning 218 kilometres of trunk water mains, bringing top quality tap water to around 500,000 customers in the lower Tyne Valley, Newcastle, North Tyneside and Gateshead areas.
Need help with your bill

We understand that sometimes life’s ups and downs mean that some customers may find themselves in a difficult financial situation. We offer a wide range of ways to pay and to help you plan your budget.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

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We support the communities we serve in a number of different ways.

Just an hour

Northumbrian Water′s highly successful employee volunteering programme
Case studies

Just an hour case studies in support of the communities we serve.
Fundraising

Our employees fundraised £69,000 for charities this year.
Investment in our communities

This year the Group made charitable donations totalling £152,000.
Supporting healthy communities

Promoting the health benefits of drinking tap water and our water for health campaign.