Northumbrian Water

Annual Performance Report

We are delighted that we have further improved the service we provide to our customers in a number of areas.
Report a leak

If you spot a leak in the street, don't just ignore it - report it!
Pay your bill online

You can pay your bill online, 24 hours a day using your debit or credit card.
Water quality

Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
Derwent at 50

50 facts for 50 years.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

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We support the communities we serve in a number of different ways.

Just an hour

Northumbrian Water′s highly successful employee volunteering programme
Case studies

Just an hour case studies in support of the communities we serve.
Investment in our communities

This year the Group made charitable donations totalling £152,000.
Supporting healthy communities

Promoting the health benefits of drinking tap water and our water for health campaign.