Northumbrian Water

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Tell us you are moving, sign up for ebilling and many other great services.
Report a leak

If you spot a leak in the street, don't just ignore it - report it!
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Water Quality

Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
Water safety

Being in and around water is great fun, but water can be very dangerous. We want you to have fun visiting our leisure sites, but we also want you to keep safe.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

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We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.