We’ve made managing your account even easier. Register now to manage your account online.
Report a leak
If you spot a leak in the street, don’t just ignore it – report it on our new online form.
Wrap up for Winter
Keep your water pipes cosy to guard against the misery of burst pipes this winter. Follow our simple steps to help protect your home.
The Main Event
We are cleaning 218 kilometres of trunk water mains, bringing top quality tap water to around 500,000 customers in the lower Tyne Valley, Newcastle, North Tyneside and Gateshead areas.
Need help with your bill
We understand that sometimes life’s ups and downs mean that some customers may find themselves in a difficult financial situation. We offer a wide range of ways to pay and to help you plan your budget.
Did you know... That you can switch to paperless billing in your account