Hello, how can we help?

Hello, how can we help?

What's going on in your area?

Check for works, leaks and water quality reports

More from Northumbrian Water

Priority Services

If you need extra support due to age, illness, disability, or have children under the age of five, we can help

Sign up to Priority Services
Help paying your bills

You're not alone. If you're struggling to pay your bill, we've got lots of ways we can help you

Talk to us about financial support
Winter weather advice

Find out how to protect your home and stop your pipes from freezing

Read our winter weather advice
High bills

Find out why your water bill is higher than expected and what you can do

Find out why my bill is high
Bin the Wipe

Flushing wet wipes down the toilet block pipes can cause problems inside your home

Find out more about Bin the Wipe
Water quality

Our mission: clean, clear water that tastes good. Learn about colours in water, tastes, smells and more

Find out more about water quality
Business Plan 2025-30

Every five years, we produce a Business Plan that sets out all the things we want to deliver for our customers, communities and environment

Find out more
Our drainage and wastewater management plans

Our drainage and wastewater services are important to our environmental and personal health

Find out more
Building futures

Be part of a world-class infrastructure programme delivering for our customers

Find out more
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