Northumbrian Water

Our Plan 2020-25

Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
Report a leak

If you spot a leak in the street, don't just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
Use your online account and be in with the chance to win an iPad

Tell us you are moving, sign up for ebilling and many other great services.
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Water safety

Being in and around water is great fun, but water can be very dangerous. We want you to have fun visiting our leisure sites, but we also want you to keep safe.

Did you know... That you can switch to paperless billing in your account

Sewer flooding is a very serious issue and we are committed to reducing the risk of it occurring in our region.

Find out more

Just ask me, by typing your question into the box below.

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.