Financial support

Talking about money can be tough. But, if you're struggling to pay, we have a range of schemes to help.

Our contact centres are very busy right now, and it will take longer to answer your call. Please only call if your issue is urgent. 

Help keep our phone lines free for emergencies and our vulnerable customers.  

If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.

What can we do to support you?

We can:

• change the way you pay
• offer payment breaks, where it is needed, and
• apply one of our financial support schemes to your account, so you can make long-term savings. See our schemes below.

Policy in Practice benefit calculator

We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.

Help with Direct Debit payments

Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.