There are many ways we can help you, from payment plans, low income discounts to advice on saving water which can help lower your energy bills too.
If you're struggling to pay your bills or falling into debt, please get in touch.
Talk to us online with Live Chat, to start a chat, click the blue circle at the bottom right of this page.
You can talk to us on WhatsApp. Start a conversation here
We're here to talk to you, 9am to 5pm Monday to Friday.
Find out which of our financial support schemes you may be eligible for
Eligibility checkerSet up a payment plan with payments you can afford. You can also choose when to pay
Set up a payment planIf your household income is less than £17,005, or you receive Pension Credit? You can receive up to 50% off your bill
Apply onlineIf you don't have enough money coming in to cover your most important bills, we may be able to lower your payments by up to 50%
Find out moreIf you have a water meter and receive income-related benefits, we may be able to cap your water bill
Apply nowA payment break can you help if you've lost your job or had an unexpected change in income
Apply nowCheck to see if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government
Try Policy in Practice's calculatorWe can refer you to our free debt advice and support organisations to help you manage any debt
Find out moreWater Direct can help you pay your bill direct from your benefits
Apply nowWe can offer advice and support, especially if you're feeling stressed and anxious about money
Find out moreAdd up your water and energy usage and get our tips how to save, with our calculator
Try our calculatorTry our usage calculator to see if a water meter can save you money
Estimate my billIf you have a water meter, you can see how much water you are using and compare it similar homes. You'll also receive water saving tips
Log in or create an accountFind out if your toilet is leaking by taking a video of your toilet. It can save you up to £200 a year if you're on a water meter
Send a video hereIf you're on a water meter and your bill seems high. try our high bill checker. You can check your water use and see how it could be affecting your bill
High bill checkerIf you find and fix a leak in your property within 30 days, you might qualify for a leak allowance
Find out moreChanges are waiting to be saved