Lots of our teams are working from home, so it may take longer to answer your call. If you prefer, you can send us a Facebook message, and we'll get back to you as soon as we can, or email us at supportplus@nwl.co.uk
If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.
We can:
We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.
Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.
If you have a water meter, receive benefits, and use lots of water, WaterSure can reduce your bill
More about WaterSureAre you on a low income? SupportPlus can give you up to 50% off your annual water bill
More about SupportPlusIf you've fallen behind with your payments, you can pay both the money owed and your current charges from your benefits
More about Water DirectHigh bills can come as a shock, and we want to help you work out how it was calculated
All about high billsIf you find and fix a leak in your property within 30 days, you might qualify for a leak allowance
Find out about leak allowances