Help to pay your bill
With the rise in the cost of living, we understand it's a difficult time for many. If you're struggling to pay your bills or falling into debt, we're here to help you.
We offer a range of options, including flexible payment plans, payment breaks and financial support schemes such as low income discounts, bill caps, and the option to pay your bill from your benefits.
Find the right support for you
Use our eligibility checker to find out which of our financial support schemes you can apply for.
If you'd prefer to talk to us, we're here to help. You can message us on WhatsApp (opens new window) or use Live Chat. Just click the blue circle to start a conversation.
We're available from 9am to 5pm Monday to Friday.
Ways we can help
Flexible payment plan
Set up a payment plan with payments you can afford. You can also choose when to pay
Set up a payment plan
Low income discount
If your household income is less than £23,933, or you receive Pension Credit? You can receive up to 50% off your bill
Apply online
Reduced bill
If you don't have enough money coming in to cover your most important bills, we may be able to lower your payments by up to 50%
Find out more about reduced bills
Bill cap scheme - WaterSure
If you have a water meter and receive income-related benefits, we may be able to cap your water bill
Apply for WaterSure
Payment break
A payment break can you help if you've lost your job or had an unexpected change in income
Contact us about a payment break
Benefits calculator
Find out which benefits you may be entitled to claim from the government
Try benefits calculator
Debt advice
We can refer you to our free debt advice and support organisations to help you manage your debt
Find out more about debt advice
Water Direct - using benefit payments
Water Direct can help you pay your bill direct from your benefits
Apply for Water Direct
Money and mental health advice
We can offer advice and support, especially if you're feeling stressed and anxious about money
Find out more about our supportMore ways to help lower your bills
Water and energy calculator
Find out how you can save water and energy, and order free water saving devices
Try our water and energy calculator
Can you save on a meter?
Find out how much you could save using our usage calculator
Estimate my bill on a water meter
Track your usage
If you have a water meter, see how much water you are using and compare it to similar homes
Log in to view my usage
High bill
Find out why your water bill is higher than expected and what you can do
Find out why my bill is highAre you sure?
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