As the cost of living and utility bills rise, we understand it's a difficult time for many.
If you're struggling to pay your bills or falling into debt, please get in touch.
There are many ways we can help you, from payment plans, low income discounts to advice on saving water which can help lower your energy bills too.
Eligibility checker
Find out which of our financial support schemes you may be eligible for
Eligibility checkerWays we can help
Flexible payment plan
Set up a payment plan with payments you can afford. You can also choose when to pay
Set up a payment plan
Water Direct - using benefit payments
Water Direct can help you pay your bill direct from your benefits
Apply now
Payment breaks
A payment break can you help if you've lost your job or had an unexpected change in income
Apply now
Bill cap scheme - WaterSure
If you have a water meter, receive benefits, and either have a large family or someone has a medical condition and use lots of water, we'll cap your water bill
Apply now
Low income discount
If your household income is less than £16,480, or you receive Pension Credit? You can receive up to 50% off your bill
Apply now
Debt support
We can refer you to our free debt advice and support organisations to help you manage any debt
Find out more
Benefit checker
Check to see if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government
Try Policy in Practice's calculator
Money and mental health advice
We can offer advice and support, especially if you're feeling stressed and anxious about money
Find out moreMore ways to help lower your bills
Water and energy calculator
Add up your water and energy usage and get our tips how to save, with our calculator
Try our calculator
Try a water meter
Try our usage calculator to see if a water meter can save you money
Estimate my bill
Track your usage
If you have a water meter, you can see how much water you are using and compare it similar homes. You'll also receive water saving tips
Log in or create an account
Is your toilet leaking?
Find out if your toilet is leaking by taking a video of your toilet. It can save you up to £200 a year if you're on a water meter
Send a video here
High bills
If you're on a water meter and your bill seems high. try our high bill checker. You can check your water use and see how it could be affecting your bill
High bill checker
Leak allowances
If you find and fix a leak in your property within 30 days, you might qualify for a leak allowance
Find out more
Summer water saving tips
In the hottest months of the year, we're encouraging our customers to use water wisely.