Talking about money can be tough. But, if you're struggling to pay, we have a range of schemes to help.
Our contact centres are very busy right now, and it will take longer to answer your call. Please only call if your issue is urgent.
Help keep our phone lines free for emergencies and our vulnerable customers.
If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.
What can we do to support you?
We can:
- change the way you pay
- offer payment breaks, where it is needed, and
- apply one of our financial support schemes to your account, so you can make long-term savings. See our schemes below.
Help with Direct Debit payments
Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.
Our schemes
WaterSure
If you have a water meter, receive benefits, and use lots of water, WaterSure can reduce your bill
Water Direct
If you've fallen behind with your payments, you can pay both the money owed and your current charges from your benefits
We’re here to support you.
For extra support, sign up for free Priority Services here. Click here if you're struggling to pay.
Please only call if your issue is urgent.
It’s easy to make payments, tell us you’re moving, and more online.
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