Financial support

Talking about money can be tough. But, if you're struggling to pay, we have a range of schemes to help.

Lots of our teams are working from home, so it may take longer to answer your call. If you prefer, you can send us a Facebook message, and we'll get back to you as soon as we can, or email us at supportplus@nwl.co.uk

If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.

What can we do to support you?

We can:

• set you up on a payment plan with payments that you can afford
• offer payment breaks, where it is needed
• offer advice and support, especially if you're feeling stressed and anxious about money
• refer you to our expert third party services, to help you manage any debt, and
• apply one of our financial support schemes to your account, so you can make long-term savings. See our schemes below.

Check what benefits you may be entitled to

We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.

Help with Direct Debit payments

Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.