If you can't find the answers you're looking for here, you can chat to us between 9:00am until 5:00pm, Monday to Friday. Just click the grey box on the side of this page to get started.
You can use our website to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more with an online account.
Create your online account quickly and easily here.
Our accounts and billing team contact hours are:
Our accounts and billing contact centres are closed on bank holidays, however, our water and sewerage service line, 0345 717 1100, is 24/7.
Do you have a question for us, about moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our contact us form!
Message us with Facebook Messenger, with questions about your account, services and more.
If you'd like to chat about:
Our water and sewerage services team is available 24/7, but please only call if you have an urgent issue.
Bereavement support
Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.
Calls to 0345 numbers are usually charged at a local landline rate. Please check with your telephone service provider.
Need to send us some documents? Email them to us at webbill@nwl.co.uk
Please include:
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
Please let us know about any concerns you have. Find out more about customer care here.
Request information about our environmental activities here
Use our online formYou only pay for the water you use with a water meter, why not see if you can save?
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Find out more about Priority ServicesIf you're struggling to pay your bill, we have lots of ways we can help you
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