Contact us

Message us with Facebook Messenger, with questions about your account, services and more.

To send us a message, click here.

Here are our contact centre telephone numbers

If you'd like to chat about:

• your account, bills or payments, call 0345 733 5566, or
• your water and sewerage services, call 0345 717 1100.

Our accounts and billing contact hours have changed. Thanks for your patience.

Our water and sewerage services team is available 24/7,  but please only call if you have an urgent issue. 

Bereavement support

Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.

Calls to 0345 numbers are usually charged at a local landline rate. Please check with your telephone service provider.

You can send your documents to us at webbill@nwl.co.uk.

Please include:

• your full name
• your customer account number (if you know it), and
• your address,

in your email, so we can find your account information.

Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.

Please do not send letters at this time.

Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.

Write to our Head Office:

Northumbrian Water Ltd

Northumbria House

Abbey Road

Durham

DH1 5FJ

Please let us know about any concerns you have. Find out more about customer care here.