We work hard to make our customers happy, but we know the best way to improve is to learn from you.
So, do you want to let us know when we're doing a great job? Or maybe give us some constructive criticism?
We'd love to hear from you!
Send us a message
Message us with Facebook Messenger, with questions about your account, services and more.
Call us
Here are our contact centre telephone numbers
If you'd like to chat to us about:
- your account, bills or payments, call 0345 733 5566, or
- your water and sewerage services, call 0345 717 1100.
Our accounts, billing and payments team are available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.
Our water and sewerage services team are available 24/7, so please feel free to call if you're experiencing an issue.
Email us, or send us your documents
You can send your documents to us at webbill@nwl.co.uk.
Write to us
You can write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
Need to make a complaint?
Email us your complaints to care@nwl.co.uk, and we′ll work hard to resolve the issue for you.
We will get back to you within 10 working days.
Find out about our promises to you
Our guaranteed standards of service
Environmental information
Request information about our environmental activities here
Use our online formMore from Northumbrian Water
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Try our calculator
Priority Services
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
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When you need support
Take away the worry, with our Priority Services and financial support schemes
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