Contact us
Our team is here to help you with questions about your account, bill and services.

Don't forget, you can tell us you're moving home, make payments, set up and update Direct Debits and much more with an online account.

 

Create your online account quickly and easily here.

Send us a message

Message us with Facebook Messenger, with questions about your account, services and more.

 

To send us a message, click here.

Call us
Here are our contact centre telephone numbers

 

If you'd like to chat to us about:

  • your account, bills or payments, call 0345 733 5566, or
  • your water and sewerage services, call 0345 717 1100.

 

Our accounts, billing and payments team are available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.

 

Our water and sewerage services team are available 24/7, so please feel free to call if you're experiencing an issue.

 

Bereavement support

 

Losing a loved one is difficult. We have an experienced team here to support you. If you need any help, or have questions, please call 0800 090 2422.

Email us, or send us your documents

You can send your documents to us at webbill@nwl.co.uk.

Write to us

You can write to our Head Office:

 

Northumbrian Water Ltd

Northumbria House

Abbey Road

Durham

DH1 5FJ

Need to make a complaint?

Please let us know about any concerns you have. Find out more about customer care here.

More from Northumbrian Water

Did you find what you were looking for?