Contact us

We work hard to make our customers happy, but we know the best way to improve is to learn from you.

So, do you want to let us know when we're doing a great job? Or maybe give us some constructive criticism?

We'd love to hear from you!

Send us a message

Message us on Facebook Messenger, with questions about your account, services and more.

You don't even need a Facebook profile to do this.

To send us a message, click here.

Call us

Here are our contact centre telephone numbers

If you'd like to chat to us about:

your account, bills or payments, call 0345 733 5566, or
your water and sewerage services, call 0345 717 1100.

Our accounts, billing and payments team are available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.

Our water and sewerage services team are available 24/7, so please feel free to call if you're experiencing an issue.

Email us, or send us your documents

You can send your documents to us at webbill@nwl.co.uk.

Write to us

You can write to our Head Office:

Northumbrian Water Ltd

Northumbria House

Abbey Road

Durham

DH1 5FJ

Need to make a complaint?

Email us at care@nwl.co.uk, and we′ll do our best to help you.

Find out about our promises to you

Our guaranteed standards of service

Environmental information

Request information about our environmental activities here

Use our online form

Contact us

We work hard to make our customers happy, but we know the best way to improve is to learn from you.

Here are our contact centre telephone numbers

Find out about our promises to you

Environmental information

More from Northumbrian Water

Did you find what you were looking for?