How would you like to talk to us?
We're here for you
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Do you have a question for us?
It could be about your bills, moving home, updating your details, changes to your payment plan, or something else, complete our online contact form.
You can also write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
There are a number of ways you can let us know about a bereavement.
You can complete Settld's free online form (opens new window). They can also inform all other organisations, from banks to social media providers, in one go
If you prefer, you can call us on 0800 090 2422. We have an experienced team here to help and support you. If you need any help, or have questions, ask away.
We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:
- the customer account number
- personal details of your loved one, such as date of birth and address, and
- a water meter reading, where possible.
Don't worry, if you don't have all the information, our team will still be able to help.
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