Contact us

We're here to help!

If you can't find the answers you're looking for here, you can chat to us between 9:00am until 5:00pm, Monday to Friday. Just click the grey box on the side of this page to get started.


You can use our website to tell us you're moving homemake paymentsset up and update Direct Debits, give meter readings and more with an online account.


Create your online account quickly and easily here.


Our accounts and billing team contact hours are:

  • 8am to 7pm Monday to Friday, and
  • 8am to 1pm on Saturdays.

Our accounts and billing contact centres are closed on bank holidays, however, our water and sewerage service line, 0345 717 1100, is 24/7.

Email us

Do you have a question for us, about moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our contact us form!

Send us a message

Message us with Facebook Messenger, with questions about your account, services and more.


To send us a message, click here.

Call us
Here are our contact centre telephone numbers


If you'd like to chat about:


Our water and sewerage services team is available 24/7,  but please only call if you have an urgent issue. 


Bereavement support


Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.


Calls to 0345 numbers are usually charged at a local landline rate. Please check with your telephone service provider.

Send us your documents

Need to send us some documents? Email them to us at


Please include:

  • your full name
  • a contact number
  • your customer account number (if you know it), and
  • your address.
British Sign Language interpreters

We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.


If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.


Start a conversation with us here.

Write to us

Write to our Head Office:


Northumbrian Water Ltd

Northumbria House

Abbey Road



Need to make a complaint?

Please let us know about any concerns you have. Find out more about customer care here.

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