Please only call us if you have an urgent issue with your water or sewerage services.
Our accounts and billing team contact hours have changed:
Our water and sewerage service line, 0345 717 1100, is 24/7. Please help us prioritise emergencies and our vulnerable customers, and only call us if you have an urgent issue. Thanks.
Message us with Facebook Messenger, with questions about your account, services and more.
If you'd like to chat about:
Our contact hours have changed. Thanks for your patience.
Our accounts, billing and payments team is available from 10am to 3:30pm Monday to Friday, and 9am to 12pm on Saturdays. Our account and billing lines are closed on bank holidays.
Our water and sewerage services team is available 24/7, but please only call if you have an urgent issue.
Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.
You can send your documents to us at firstname.lastname@example.org.
in your email, so we can find your account information.
Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.
Please do not send letters at this time.
Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.
Write to our Head Office:
Northumbrian Water Ltd