Interested in a water meter?
That's great news. They're a great way to lower your bills.
Switching to a meter is easy. Simply log in or create an account to apply.
You can also use your online account to check the progress of your application.
What happens after I apply?
1. We’ll be in touch
After receiving your application, we'll contact you via text or phone to arrange an appointment. If we can’t reach you, we’ll e-mail or send a letter.
Sometimes we can fit the meter without an appointment, but we’ll keep you updated. We aim to fit the meter within a month of receiving your application, but this may take up to 90 days during our busiest times.
2. We’ll visit your property
Our technician will carry out a survey, checking both your external and internal stop taps to decide where the meter can be fitted. If your home has a suitable external stop tap, we’ll fit the meter in the stop tap chamber.
If it doesn’t, we’ll fit the meter free of charge next to your internal stop tap, inside your property. The internal stop tap is usually found in a kitchen cupboard, but it might be in the bathroom or boiler cupboard.
If you choose not to have a meter fitted inside your property, we will advise you of your options and the charges for fitting the meter outside. If we can’t fit the meter during the visit, we’ll explain why and discuss your options and the next steps.
You might need to do some work for us to fit the meter, which may involve finding or installing an internal stop tap and exposing some pipework. If this is the case, we’ll put your application on hold for two weeks, and you can call us when you’re ready to book a new appointment.
If it isn’t possible to fit a meter at all, we’ll explain why and let you know if you might benefit from our assessed measured charge.
3. We’ll update your account
Within a month of the meter being fitted, we’ll update your account. We’ll send you details, including revisions to any payment plan or any refund due to you.
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