Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.
These charges apply from 1 April 2021. If you want to check our 2020/21 charges, you can download them below.
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.
Instead, we charge the customer by using the average charge for similar households that do have a water meter.
We take lots of factors into account when assessing the charges, including:
Surface water drainage is the service we provide to take rainwater away from your home.
If you're a household customer, part of your sewerage charges may include the surface water drainage charge. This charge covers the base costs of the surface drainage service, as well as highway drainage.
If your home is not connected to surface water drainage, you may be entitled to a surface water rebate and a discount on your sewerage charges. You will still need to pay towards highway drainage.
Download the application form below to apply for this rebate, if you think your home qualifies.
We are working hard to make sure you can enjoy great tasting tap water and an efficient wastewater service and always have complete trust and confidence in how we spend that money as shown.
Based on the average household bill in 2021/22, water and sewerage charges will cost 90p per day.