Our charges

Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!

Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.

Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.

Instead, we charge the customer by using the average charge for similar households that do have a water meter.

We take lots of factors into account when assessing the charges, including:

• the size of the property
• how many people live in the property, and
• the reasons we cannot fit the meter.

Surface water drainage is the service we provide to take rainwater away from your home.

If you're a household customer, part of your sewerage charges may include the surface water drainage charge. This charge covers the base costs of the surface drainage service, as well as highway drainage.

If your home is not connected to surface water drainage, you may be entitled to a surface water rebate and a discount on your sewerage charges. You will still need to pay towards highway drainage.

Download the application form below to apply for this rebate, if you think your home qualifies.