Our charges are broken into two parts: sewerage services and water supply.

Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.

Our 2021/22 charges

These charges apply from 1 April 2021. If you want to check our 2020/21 charges, you can download them below.

Metered charges

Water

Fixed charge + Price (pence) per cubic metre
£39.75 + 107.32p

 

Sewerage

Fixed charge + Price (pence) per cubic metre
£71.14* + 79.81p

 

*This charge is reduced to £24.89 if you aren't connected to

surface water drainage.

Unmetered charges

Water

Fixed charge

+

Price (pence) per £ of RV

£97.87 + 57.90p

 

Sewerage

Fixed charge

+

Price (pence) per £ of RV

£106.17* + 58.81p

 

*This charge is reduced to £59.87 if you aren't connected to

surface water drainage.

What's the difference between metered and unmetered?

Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!

 

Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.

What are Assessed Measured Charges?

Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.

 

Instead, we charge the customer by using the average charge for similar households that do have a water meter.

 

We take lots of factors into account when assessing the charges, including:

  • the size of the property
  • how many people live in the property, and
  • the reasons we cannot fit the meter.
What is surface water drainage?

Surface water drainage is the service we provide to take rainwater away from your home.

 

If you're a household customer, part of your sewerage charges may include the surface water drainage charge. This charge covers the base costs of the surface drainage service, as well as highway drainage.

 

If your home is not connected to surface water drainage, you may be entitled to a surface water rebate and a discount on your sewerage charges. You will still need to pay towards highway drainage.

 

Download the application form below to apply for this rebate, if you think your home qualifies.

Where your money goes

We are working hard to make sure you can enjoy great tasting tap water and an efficient wastewater service and always have complete trust and confidence in how we spend that money as shown.

 

Based on the average household bill in 2021/22, water and sewerage charges will cost 90p per day.

 

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