Our charges are broken into two parts: sewerage services and water supply.
Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.
Our 2021/22 charges
These charges apply from 1 April 2021. If you want to check our 2020/21 charges, you can download them below.
Metered charges
Water
Sewerage
*This charge is reduced to £24.89 if you aren't connected to
Unmetered charges
Water
Sewerage
*This charge is reduced to £59.87 if you aren't connected to
What's the difference between metered and unmetered?
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
What are Assessed Measured Charges?
Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.
Instead, we charge the customer by using the average charge for similar households that do have a water meter.
We take lots of factors into account when assessing the charges, including:
- the size of the property
- how many people live in the property, and
- the reasons we cannot fit the meter.
What is surface water drainage?
Surface water drainage is the service we provide to take rainwater away from your home.
If you're a household customer, part of your sewerage charges may include the surface water drainage charge. This charge covers the base costs of the surface drainage service, as well as highway drainage.
If your home is not connected to surface water drainage, you may be entitled to a surface water rebate and a discount on your sewerage charges. You will still need to pay towards highway drainage.
Download the application form below to apply for this rebate, if you think your home qualifies.
Where your money goes
We are working hard to make sure you can enjoy great tasting tap water and an efficient wastewater service and always have complete trust and confidence in how we spend that money as shown.
Based on the average household bill in 2021/22, water and sewerage charges will cost 90p per day.
Our charges
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IMPORTANT
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!