Your water is an essential part of your life, so it's only right that if you experience any issues with it, you should be able to get answers.
No water
If your water supply is off, here's some advice to get it back up and running again
Find out more
Winter weather advice
In the coldest months of the year, Northumbrian Water is encouraging our customers to beat the freeze by protecting your homes and saving your pipes.
Find out more
Tastes and smells
Lots of things can affect the taste and smell of your water, right down to where we get it from
Find out moreAlso in this section
Water pressure
Too low? Too high? Be like Goldilocks and see what you can do so the pressure is just right
Find out moreMore from Northumbrian Water
I like mine
Piping hot! But, do you add the milk first? However you like yours, we just add water
How do you like yours?
I like mine
Ice cold, with a slice of lemon... However you like yours, we just add water
How do you like yours?Did you find what you were looking for?
Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!