Your water is an essential part of your life, so it's only right that if you experience any issues with it, you should be able to get answers.
No water
If your water supply is off, here's some advice to get it back up and running again
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Winter weather advice
In the coldest months of the year, Northumbrian Water is encouraging our customers to beat the freeze by protecting your homes and saving your pipes.
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Tastes and smells
Lots of things can affect the taste and smell of your water, right down to where we get it from
Find out moreAlso in this section
Water pressure
Too low? Too high? Be like Goldilocks and see what you can do so the pressure is just right
Find out moreMore from Northumbrian Water
I like mine
Piping hot! But, do you add the milk first? However you like yours, we just add water
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I like mine
Ice cold, with a slice of lemon... However you like yours, we just add water
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Important
We’re working hard to fix a technical problem with our app, but don’t worry, you can still use your online account on our website in the meantime.
Thanks for your patience.