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    We offer free Priority Services
    We offer free Priority Services
    Password schemes to protect your home, bills in Braille and so much more
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    Make payments, check your balance, track your usage and more.

    Managing your account has never been easier
    • Log in or create an account
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    • What's going on in your area?
    For a little extra support
    For a little extra support
    Click here to sign up to our free Priority Services online
  • Search
  • Services

    Services

    • Water
      • Leaks
      • Water pressure
      • No water
      • Discoloured water
      • Tastes and smells
      • Hard water
      • Saving water
      • Water meters
    • Sewerage
      • Sewerage ownership
      • Sewer flooding
      • Misconnections
      • Bin the Wipe
      • Rainwise
    • Extra support
      • About our Priority Services
      • Sign up for Priority Services
      • Help with your bill
    • Business customers
    • Developers
    • Landlords
    • Wholesale services
    • Leisure
    • Bathing waters
      • About bathing waters
      • Our map of our bathing waters
    We offer free Priority Services
    We offer free Priority Services
    Password schemes to protect your home, bills in Braille and much more
  • Help
  • My local area
  • My account

    My account

    Make payments, check your balance, track your usage and more

    Managing your account has never been easier
    • My account dashboard
    • Moving home
    • Switch to eBilling
    • Check my local area
    • Log out
    Have you heard about our free Priority Services?
    Have you heard about our free Priority Services?
    Password schemes to protect your home, bills in Braille, language translation services and more
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  • Sign up for Priority Services

Sign up for Priority Services

Sign up to Priority Services

Help is here, for anyone who needs it.

If you are filling in this form on behalf of someone under 16 then please register as yourself.

Sign up to Priority Services

Are you a Northumbrian Water bill payer?

Sign up to Priority Services

If you have an online account please log in below, otherwise select 'I don't have an online account'

We can send you information by email
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Forgotten your password?

Sign up to Priority Services

Let's find your account

As it appears on your bill
As it appears on your bill
Please type in your email
Please type in the address
My address is not listed
Please enter your account number
Your date of birth

Sign up to Priority Services

First, some details about you

Who are you registering on behalf of?
Your date of birth
Please type in the address
My address is not listed
Please supply the first name of the person you are registering on behalf of
Please supply the surname of the person you are registering on behalf of
Their date of birth
Please type in the address
My address is not listed
Please type the telephone number of the person you are registering on behalf of
Please type the email of the person you are registering on behalf of
Does the person you are registering pay a Northumbrian Water bill?
Do they pay a Northumbrian Water bill?
Please type the account number of the person you are registering on behalf of
Would you like to be a nominated contact for this account?
You can nominate yourself as their point of contact

Your Priority Services options

The person being registered for priority services is
Is the person being registered affected by any of the following?
Please select one or more of the options if applicable
Is the person being registered affected by any of these circumstances?
Please select one of the following (optional)
Would you like us to provide the person being registered with bottled water in the event of a water supply disruption?
Please select one option
How can we support the person being registered?
Please inform us of any additional information

Please use the box below to tell us anything about your circumstances that will help us support you. This is optional.

You can set a password so our team can prove their identity when they visit
Protect your home with our password scheme, so all you need to do is ask for a password from our team when they knock on your door.
How would you like your bill?
We can give you your bills in Braille, large print, audio CD and more
How did you hear about the priority services register?

Just one more thing...

With an online account, you can easily update your Priority Services choices in the future
Would you like to create an online account?
Create online account tooltip

Registration complete

Your Priority Services selections have been saved. Your confirmation number is We'll update this account within 10 days. Your confirmation number is Online account created, look out for email. Your confirmation number is

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Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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Summer water saving tips



In the hottest months of the year, we're encouraging our customers to use water wisely.

Click here for our top tips for saving water this summer!

Which account would you like to use?