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For a little extra support
Click here to sign up to our free Priority Services online
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Services
Services
Need help paying your bill?
If you're struggling to pay your bill, we’ve got lots of ways we can help you
Help
My local area
My account
My account

Make payments, check your balance, track your usage and more
Managing your account has never been easier
Need help paying your bill?
If you're struggling to pay your bill, we've got lots of ways we can help you
Search
Accessibility tools

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Extra support
Priority Services
Sign up for Priority Services

Sign up for Priority Services

Sign up to Priority Services

Help is here, for anyone who needs it.

If you are filling in this form on behalf of someone under 16 then please register as yourself.

Accessibility and language options

Sign up to Priority Services

Are you a Northumbrian Water bill payer?

Sign up to Priority Services

If you have an online account please log in below, otherwise select 'I don't have an online account'

Email address

We can send you information by email

Password Show

Remember me

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Forgotten your password?

Sign up to Priority Services

Let's find your account

Your first name

As it appears on your bill

Your surname

As it appears on your bill

Email address (optional)

Please type in your email

Your address

Please type in the address

My address is not listed

House name / number

Address line 1

Address line 2

Town / city

Postcode

Country

Your account number (optional)

Please enter your account number

Your date of birth

YYYY

Sign up to Priority Services

First, some details about you

Your first name

Your surname

Your phone number

Your email address (optional)

Who are you registering on behalf of?

Your date of birth

YYYY

Your address

Please type in the address

My address is not listed

House name / number

Address line 1

Address line 2

Town / city

Postcode

Country

Their first name

Please supply the first name of the person you are registering on behalf of

Their surname

Please supply the surname of the person you are registering on behalf of

Their date of birth

YYYY

Their address

Please type in the address

My address is not listed

House name / number

Address line 1

Address line 2

Town / city

Postcode

Country

Their phone number

Please type the telephone number of the person you are registering on behalf of

Their email

Please type the email of the person you are registering on behalf of

Does the person you are registering pay a Northumbrian Water bill?

Do they pay a Northumbrian Water bill?

Yes

Their account number (optional)

Please type the account number of the person you are registering on behalf of

Would you like to be a nominated contact for this account?

You can nominate yourself as their point of contact

Yes

I confirm that the person I am registering is aware of this registration to the Priority Service(s) and consents to you processing their sensitive personal data for use as part of the Priority Service(s)

Your Priority Services options

The person being registered for priority services is Name here

Is the person being registered affected by any of the following?

Please select one or more of the options if applicable

Blind

Partially sighted

Deaf

Hard of hearing or hearing impaired

Dementia

Developmental condition such as Autism

Restricted mobility

Learning disability

Dialysis machine

Mental health issues

Speech impairment

Physical impairment

Elderly

Is the person being registered affected by any of these circumstances?

Please select one of the following (optional)

Bereavement

Divorce or job loss

Pregnancy and families with babies

Young adult householder

Post hospital recovery

Chronic / serious illness

None

Would the person being registered have difficulty collecting an alternative supply of water in the event of a water supply disruption?

Please select one option

Yes

How can we support the person being registered?

Please inform us of any additional information

Please use the box below to tell us anything about your circumstances that will help us support you. This is optional.

Characters remaining: 500

You can set a password so our team can prove their identity when they visit

Protect your home with our password scheme, so all you need to do is ask for a password from our team when they knock on your door.

Password (optional)

How would you like your bill?

We can give you your bills in Braille, large print, audio CD and more

A standard bill

Braille

Large print

Audio CD

Call me to explain my bill

Easy read

How did you hear about the priority services register?

Where Did You Hear About Us

I consent for NWG to use this information for the purposes of operating the Priority Services register.

Just one more thing...

With an online account, you can easily update your Priority Services choices in the future

Would you like to create an online account?

Create online account tooltip

Registration complete

We've updated your choices

Your Priority Services selections have been saved. Your confirmation number is We'll update this account within 10 days. Your confirmation number is Online account created, look out for email. Your confirmation number is Contact Id

Back to Priority Services

Back to My Profile

Are you sure?

Changes are waiting to be saved

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Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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