Register for Priority Services

Sign up to Priority Services

Help is here, for anyone who needs it.

Complete this form as best you can, so we can provide any additional support you need.

Tell us how we can contact you

Your first name

Your surname

Your address

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Your customer account number

Your phone number

Email address

How can we support you?

Tell us what Priority Services we can provide to you, to support you best.

Our Services include options for your bill, language translation services, password schemes, and mobility awareness.

Characters remaining: 250

I have mobility/medical issues, please send me bottled water during supply outages.

Set a password, so our team can prove their identity when they visit your home

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How would you like your bill?

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Audio CD

Call me to read and explain my bill to me

Nominated contacts

Let us know if you would like a trusted family member, carer or friend to discuss your account on your behalf with our form.

Please send me a form

How did you find out about our Priority Services?

Please refer to our privacy policy for full details of the way we use the information collected during our interactions with customers and enquirers.

All done!

Thanks for sending us your application. We will update our systems within 10 working days, so we can provide you with the support you need.

Back to Priority Services

We know it’s a worrying time, and we're here to support you.

For extra support, sign up for free Priority Services here. Click here if you're struggling to pay, or you can send us a message.

Please only call if your issue is urgent.

It’s easy to make payments, tell us you’re moving, and more on our website. Thanks for your patience.