Sign up for Priority Services

Sign up to Priority Services

Help is here, for anyone who needs it.

Complete this form as best you can, so we can provide any additional support you need.

Tell us how we can contact you

Your first name

Your surname

Your address

Type your address here

My address isn't listed

Your 10 digit account number (optional)

Your phone number

Email address

How can we support you?

Tell us what Priority Services we can provide to you, to support you best.

Our Services include options for your bill, language translation services, password schemes, and mobility awareness.

Characters remaining: 250

I have mobility/medical issues, please send me bottled water during extended supply outages.

Set a password, so our team can prove their identity when they visit your home

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How would you like your bill?

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Audio CD

Call me to read and explain my bill to me

Nominated contacts

Let us know if you would like a trusted family member, carer or friend to discuss your account on your behalf with our form.

Please send me a form

How did you find out about our Priority Services?

Please refer to our privacy policy for full details of the way we use the information collected during our interactions with customers and enquirers.

All done!

Thanks for sending us your application. We will update our systems within 10 working days, so we can provide you with the support you need.

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Download our app

We've added new features! Make payments quickly and easily with Apple Pay and Google Pay, and use the app to give us your meter readings.

Download for free from the Apple App Store or Google Play now.