Business Plan 2025-30
Welcome to our plan for 2025-30

Every five years, we produce a Business Plan that sets out all the things we want to deliver for our customers, communities and environment, such as reductions in flooding, or improvements in customer service.


Our Business Plan 2025-30 was submitted to Ofwat, the water industry economic regulator, on 2 October 2023 for them to review, and they agree how much revenue we can collect from customer bills, and what level of service we need to provide to our customers in return. 


Our plans for 2025-30 are based on feedback that we received from our customers and stakeholders as well as what regulators want us to do and sets out our ambitions to:

  • Address the environmental challenges.
  • Improve resilience and services to customers.
  • Deliver fair investment.
  • Support customers and addressing affordability.

To read our customer summary click on the download below. Read our full Business Plan 2025-30 here.

Your water, your say

To find out more about our plan, join us at our Your water, your say webinar on Thursday 9 November 2023, from 6.00pm until 8.00pm.


You'll have an opportunity to hear how customers and stakeholders have shaped the plan and ask questions about it.

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