No water

Has your cold water supply stopped? We've got advice for you to help get the water flowing again.

First things first, check your stop tap. If you've had a new washing machine installed, for example, it's likely your stop tap was turned off to safely plumb the appliance in.

Find your stop tap (they're usually under the kitchen sink, or in the bathroom) and make sure it is fully open.

Make sure you've turned your tap off if you still have no water. This will prevent any flooding if you've accidentally left a tap turned on somewhere in your home.

If you've checked your stop tap, but you've still got no water.

Now is the best time to put your Sherlock cap on and investigate.

Ask your neighbours if they have a water supply to their home.

If they have water, the supply issue may be in your internal pipework.

If they don't have water, the supply issue is likely down to an event such as a burst water main or repair work.

Where can I get more information about supply issues?

If the supply issue is something we're already aware of or working on, you can get updates from:

• our customer care twitter, @nwater_care
• 'Check your area', our online map, and
• free text alerts.

How do I get text alerts?

Add your mobile phone number to your profile, and you'll get text updates about events in your area.

Still haven't found any information?

If there's no information about the supply issues, call us on

0345 717 1100.