Help
Storm Arwen: Water supplies update

Loss of power to a large number of our sites and pumping stations due to the extreme weather meant that customers in some areas had their water supply interrupted. Water supplies have been restored for the overwhelming majority of customers, and we are working to support a small number of customers still affected while we continue to strive to get their supply back on.

 

Over Tuesday and Wednesday, customers in areas around Berwick, Cambo, Bingfield, Byrness, Rochester, Slaley, Whickham and Wooler became the latest to see their water restored.

 

Some customers, particularly on higher ground, may still be experiencing some intermittent issues, such as low pressure, while the situation returns to normal.

 

In some areas, where water has been restored, it will take time for the network to fully return to a situation where it is service as usual. We would ask customers to use water considerately to help us to protect our supplies while we work to achieve this.

 

We have been pro-actively contacting customers on our Priority Service Register in the areas that have had issues and been dropping off provisions to these people. 

 

We’re asking that customers only use our phone lines to reach us if they need emergency assistance, as we need to keep our phone lines free to help anyone in need. The number to use is 0345 7171100.

 

Welcome to our help centre!

We've put the most popular questions in one place, so you can find the answer you're looking for. 

 

Don't forget, it's quick and easy to manage your account online! You'll be able to make payments, set up payment plans or Direct Debits, apply for a water meter and even tell us you're moving home! 

Click here to create an online account.

Pick a topic for support, advice and more

How can we help you?