COVID-19 - Information for Developers

Due to COVID-19 (Coronavirus) and our efforts to follow government guidance, our office-based teams are currently working from home. We're still working very hard behind the scenes to try and keep in touch with our customers as much as we can. However, it may take a little longer than normal for us to respond to queries.


We've also published our COVID-19 health and safety information, to answer commonly asked questions.


Customers should contact us in the following ways


For general enquiries and submitting applications for quotations and designs:   


For requesting new water service connections: 


Our forms and information for requesting new water mains and for self-lay activity can be found here.


To avoid any delay in the processing of applications and/or payments, we would encourage you to submit applications by email and make payments by BACS using a debit/credit card where possible. 


We are continuing to respond to local authority planning consultations, and are endeavouring to respond within our usual 21 day consultation period. We may need to seek an extension to this in specific instances to allow for internal consultation with our technical support teams.


We hope you and your loved ones stay safe and well. Thank you for your continued support. Please continue to follow NHS advice  


Message last updated on 28 October 2020.

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