COVID-19 - Information for Developers
We are continuing to work hard to maintain normal levels of service during the pandemic. Currently we are carrying out all main laying and water service connection activity, provided the working environment is safe.
This page will be updated with any changes or developments that may affect you. The safety of our employees and others whilst on site is our priority and we need to ensure we continue to follow Government advice.
We have published our COVID-19 health and safety information, to answer commonly asked questions.
Please call our Developer Services team on 0345 609 4639 or email us at newdevelopmentwater@nwl.co.uk if you need any assistance. You can also email us at nsc.wa@nwl.co.uk if you have any new water service connection queries.
We hope you and your loved ones stay safe and well. Thank you for your continued support. Please continue to follow NHS advice: www.nhs.uk/conditions/coronavirus-covid-19
Message last updated on 9 March 2021.
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Useful information
Self lay
We'll support developers who want to construct their own mains, also known as "self lay"
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IMPORTANT
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!