Help when you need it most
Our free Priority Services can help if you need extra support due to age, disability, mobility issues, illness, mental health, life changes, communication needs, or have children under five.
How to sign up for Priority Services
Whether you want to sign up, update your details or remove yourself from the register, it’s quick and easy to do online.
Sign up or update your details
How Priority Services can help
Keep your home safe - set a password
Protect your home from scammers and bogus callers. We'll use your chosen password when we call or visit, so you can make sure it's us
Sign up to Priority Services
Water delivered to you if supply is interrupted
We aim to restore your water within 3 hours. If it takes longer we'll deliver water to you, if you have limited mobility or it for medical needs
Sign up to Priority Services
Communicating with you in different formats
We can send your bills and letters in large print, Braille and audio CD. We also offer Text Relay and British Sign Language video translation
Sign up to Priority Services
Extra support
If you need more time to answer the phone or door when we call or visit, let us know. We can also read your water meter if you're unable to do it yourself
Sign up to Priority Services
Translation services
If English is not your first language, we can provide a telephone interpreter. To translate our website, click language options at the bottom of the page
Sign up to Priority Services
Nominate a contact
Nominate a carer, relative or family to manage your account. They can speak to us on your behalf, and we can send them your bills and letters
Download form (PDF, 80KB)
Useful links
Connect to a British Language interpreter
Contact us with a British Sign Language video interpreter, via the InterpretersLive! service
Contact us with a British Sign Language video interpreterHow Priority Services can help you
Everything you need to know about Priority Services
Watch our video (opens new window)
Nominated contact form
Complete the form to nominate someone you trust to manage your account
Download nominated contact form (PDF, 80KB)
Privacy policy for priority services customers
We appreciate the trust you put in us with important, often sensitive, information about yourself
Find out more about our privacy policyAre you sure?
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