We offer a range of free Priority Services to all our customers.
If you've had a letter from your GP about shielding to protect yourself from COVID-19, or you're experiencing a change in your circumstances, please sign up for Priority Services, so we can support you as much as we can.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
Watch our helpful video, at the bottom of this page, to find out more about our Priority Services.
You can also let us know if you need a little extra time to answer the door or telephone, or if you need 24 hour vehicle access.
Criminals sometimes pose as "the Water Board", to try to get inside your home.
You can set a password, so you know when our colleagues are visiting. You can also ask any of our colleagues for proof of identity.
Still unsure? Don't let them in. Call us on 0345 717 1100. We'll be happy to help you identify our team.
You can ask for your bills and other communications to be sent in Braille, Easyread, large format or audio CD.
We're happy to organise a British Sign Language interpreter for you, or you can dial 18001 with any of our contact numbers. This will then activate Text Relay, which acts as an interpreter for us.
To activate it, click the 'Accessibility and language options' link at the very bottom of the page.
We're happy to help any customer who doesn't speak English as a first language.
All you need to do is call the team and ask for an interpreter. We'll arrange one as quickly as we can.
For questions about your bill or account, call 0345 733 5566.
For questions about your water supply and services, call 0345 717 1100.
Our telephone lines are available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.
To be sure they have your approval, we need a Third Party Authorisation form. You can find this form below.