We all need a little extra help at some point in our lives.
We offer a range of free Priority Services to all of our customers.
If you have mobility problems, a visual or hearing impairment, a long term illness, or if you're experiencing a change in your circumstances which means you’re finding it hard to cope, we can help you.
Families with children under five years old and anyone who would like to register a password for extra peace of mind can also register - so if there’s ever a problem, we can prioritise our support to you.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
Watch our helpful video, at the bottom of this page, to find out more about how our Priority Services can help you.
We can help
Here's a few ways our Priority Services can help
If you have an illness or mobility issues
We'll be happy to read your meter for you, give you more time to answer the door or telephone, and we'll make sure we don't park outside your home, blocking access.
Sign up for Priority Services here
Protect your home and personal information
Protect yourself against scammers, and set a password. We'll use the password when we call or visit, so you know it's really us.
Set a password here
If you don't speak English as your first language
To make sure all our customers can talk to us comfortably, we offer Recite and a free language translation service.
Sign up for Priority Services here
Tailored services to suit you
Choose from our Priority Services to get the right support for you
If you're deaf or hard of hearing
We offer Text Relay and British Sign Language translation, so you can get in touch with us easily.
Sign up for Priority Services here
If you're blind or partially sighted
We can send you your bills and letters in large print, Braille, audio CD and more.
Sign up for Priority Services here
Let someone you trust help manage your account
If you want some help to manage your account, you can authorise your family, friend or carer to speak to us on your behalf.
Sign up for Priority Services hereNominated contact form
More from Northumbrian Water
When every penny counts
You're not alone. If you're struggling to pay your bill, we want to help
Talk to us about financial support
Water and energy calculator
Try our calculator to see how you could save water and energy
Try our calculator
Bin the Wipe
Flushing wet wipes down the toilet block pipes can cause problems inside your home
Find out more
Summer water saving tips
In the hottest months of the year, we're encouraging our customers to use water wisely.