Did you know, landlords can manage all their rental properties through the Landlord TAP?
If you're a landlord, and need to tell us about a change to any of your rental properties, you can do it on the TAP.
We’re happy to let you know that the new and improved version of Landlord Tap is now available. Following feedback from users, we've made a number of improvements to make Landlord Tap much easier to use.
If you are experiencing any problems with the new portal, please contact the Landlord TAP Helpdesk on +44207 157 9807, or email LTAPHelpdesk@candc-uk.com
Landlord TAP Support
Contact the Landlord team
If you have a question or need some help, you can get in touch with us by:
- emailing landlords@nwl.co.uk
- calling 0345 850 6421.
You can also write to us at:
Landlord team
PO Box 300
Durham
DH1 5FJ
Our Landlord team is available Monday to Friday, 8am to 5pm.
FAQs
We need the tenant's:
- title (Mr, Mrs, Ms etc.)
- first name(s)
- surname(s)
- contact details - email or telephone number
We would also like to know, if possible:
- their date of birth
- any previous addresses
As for what information can you share under GDPR, we have a helpful guide available to download at the bottom of this page.
No, the Landlord Tap is used to:
- add and remove properties from your rental portfolio, and
- let water and sewerage companies know about tenant changes
Great news, we can combine all your rental properties into a 'Scheduled Account'.
What's that?
A Scheduled Account means you can have several properties on one bill. You'll still see the breakdown of what each property costs, but you won't get lots of bills any more.
For more information, please call our Landlord Integrity team on
0345 850 6421.
If your tenancy agreement is for less than 6 months, they can apply with your permission.
If your agreement is 6 months or longer, and they pay the water bill, they can apply for a water meter without your permission.
Download our documents
Take me to the Landlord Tap
The easiest way to tell water companies about tenancy changes
Go to the Tap
Did you find what you were looking for?
- 0345 850 6421
Are you sure?
Changes are waiting to be saved