We ask questions about you and your account, so we can keep your details secure
We want to set your online account up as quickly as possible, which is why we need information like your address.
It's even faster to set up if you can tell us your customer account number, but if you can't, we will check your identity by asking questions only you will know the answer to, like 'how do you pay your bill?' and more.
Where can I find my customer account number?
Don't forget, you can find your customer account number on a bill or email from us, to speed things up.
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