Need to close your account with us? It's easy.
If you're moving out of our supply area or you no longer need your customer account, closing it is easy.
Simply tell us you're moving out with our online form. It will take around three minutes to complete and you'll be on your way.
Things you'll need
To keep things quick and easy, you'll need your customer account number. It's 10 digits long, and you'll find it on a recent bill from us.
Once you've submitted the form, we'll be able to update your account, send you a final bill and bid you a fond farewell.
More from Northumbrian Water
Free water saving kit
Who doesn't love a freebie? Save money, save water, with our water saving kits
Claim your kit
Because quality matters
Water quality is checked at every stage on its journey to your taps
Find out more
Refill
Cut down on plastic and stay hydrated on the go, with our Refill scheme
Fill up on information hereDid you find what you were looking for?
Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!