The amount on your bill covers the cost of supplying you with clean water and of removing and treating your wastewater.

We use the money you pay us in three main areas: investing in new assets to improve services and water quality, to maintain and replace existing assets such as treatment plants and pipes and for daily running costs. Our charges are excellent value for money and are amongst the lowest in the country.

Our prices change on 1 April each year and follow the rules set out in legislation and by Ofwat, the industry regulator. Domestic customers do not pay VAT on their water supply charges.

Unmetered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge based on the rateable value of your property.

For water you pay:

A fixed charge of £110.25 + 66.53p per £ of rateable value

For sewerage you pay:

A fixed charge of £149.23* + 72.35p per £ of rateable value

*This charge is reduced to £81.93 if you are not connected for surface water drainage.

Metered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge for the amount you use, measured in cubic metres (m³). A cubic metre is 1,000 litres or 220 gallons.

For water you pay:

A fixed charge of £42.93 + A charge of 128.52p per cubic metre

For sewerage you pay:

A fixed charge of £92.11* + 124.94p per cubic metre

* This charge is reduced to £32.27 if you are not connected for surface water drainage.

What is Rateable Value?

Water companies use Rateable Values to work out how much to charge people who don’t have a water meter.

The Values are set by the Valuation Office of the Inland Revenue and are loosely based on the annual rental value of the property.

How do we use Rateable Value to bill our customers?

We bill customers who don’t have a water meter by multiplying the Rateable Value by the charges for the water and sewerage services we provide to your home.

Thinking about getting a water meter?

Rateable Values are not set to the actual amount of water you use. That’s why a lot of our customers save money by having a water meter fitted.

Find out if you can save money by swapping to a water meter with our water usage calculator.


If you or someone in your household receives certain benefits or tax credits and you live in a property with a water meter, there are government regulations to protect you.

To qualify for WaterSure you must meet the above criteria and either have at least three or more children up to the age of 19, living with you at the property and for whom you are entitled to receive child benefit, or, someone in your household who has a medical condition which means they use a lot of water. If this applies to you, you do not have to pay more than the average bill for domestic customers on a water meter and could save money.

For the year 2019/20, the reduced tariff for WaterSure is £184.13 for water charges and £226.13 for sewerage charges.

For further information on WaterSure please download the PDF leaflet and application form below.

If you would like to apply, please complete the application and send with the necessary evidence to the address on the application form or email to

Are you struggling to pay your water bill?

If you′re on a low income, or struggling to pay your water bills, we have lower tariffs that may be able to help.

Click here for more information on our support schemes.

Rebates for surface water drainage charges

What is the surface water drainage charge?

For all domestic customers (regardless of whether the house has a meter or not) the surface water drainage charge covers the cost of removing rainwater from the property and is included within the fixed sewerage charge. Removing this water protects your property from damage.

Also included in the surface water drainage charge is a charge for highway drainage. All customers who receive a foul (used) water and/or surface water drainage service from any water and sewerage company contribute towards the cost of collection and treatment of water from public highways.

Are you eligible for a surface water rebate?

If your property has no connection to Northumbrian Water’s network for the removal of surface water you may be entitled to an allowance against this element of the charge. There are certain criteria that must be met to qualify for a reduction and it may be necessary to inspect the property to confirm that no connection exists. If an allowance is granted you will still be liable for the highway drainage element of the fixed charge as this is a compulsory element of charge.

If you believe you are eligible for a rebate please download and complete the application below.

Downloadable content

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    Charges Scheme 2019/20



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    Charges Scheme 2019/20

    Other services.


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    Charges Scheme 2018/19



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    Charges Scheme 2018/19

    Other services.


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    Board Statement of Assurance



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    Board statement of assurance



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    WaterSure assistance programme

    Water without the worry.


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    WaterSure application form

    For the period 1 April 2019 to 31 March 2020.


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    Surface Water Drainage allowance form

    Against charges for domestic customers.


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