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Find out if a meter can save you money, apply online, submit a reading, and find your meter.
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If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.
If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.
Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.
If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.
Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.
If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.
If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.
There are several ways you can get in touch to let us know about a bereavement.
Find out if switching to a water meter could save money and apply online.
Got a question? Visit our FAQs page for support, advice and more.
We're here to help whenever you need us. Find out how to get in touch with us here.
Check for leaks or water disruptions that could be affecting your water supply.
Spotted a leak or have an issue with your water or wastewater supply.
Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.
Find out what we do during an incident, including how we support you and keep you updated.
Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.
Find a WaterSafe approved plumber near you.
If you've spotted a leak, report it online.
We provide water and sewerage services to 2.7 million people in the north east of England.
Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.
Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.
Find out what we have been doing and will be doing to enhance your waterways and rivers.
Our luxury lodges in Northumberland are the perfect setting for your next holiday.
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Use our eligibility checker to find out which financial support schemes you can apply for.
Your household
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Benefits & financial support
Do you or anyone in your household receive any of the following?Please select all that apply
Based on the information you gave, you may be eligible for one of these (terms and conditions apply):
Up to 40% reduction on your bill
We'll cap your metered charges
We collect payments straight from your benefits
Based on the information you gave us, we recommend the following:
If you don't have enough money coming in to cover your essential bills, we may be able to lower your payments by up to 50%
Based on the information you gave us, you are not eligible for our main financial support schemes, however we can still help:
You can set up a payment plan or request a payment break through our website:
Use the benefits calculator to find out if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government
We are here to help you. Please get in touch.
Call 0345 733 5566
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