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    • Water
      • Leaks
      • Water pressure
      • No water
      • Discoloured water
      • Tastes and smells
      • Hard water
      • Saving water
      • Water meters
    • Sewerage
      • Sewerage ownership
      • Sewer flooding
      • Misconnections
      • Bin the Wipe
      • Rainwise
    • Extra support
      • About our Priority Services
      • Sign up for Priority Services
      • Help with your bill
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    • Bathing waters
      • About bathing waters
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    We offer free Priority Services
    Password schemes to protect your home, bills in Braille and much more
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Financial Support Eligibility Checker

By providing some details about your circumstances, this eligibility checker can tell you which financial support schemes you may be eligible for.

Your household

Please select all that apply (you may select more than one)

Benefits & financial support

Do you or anyone in your household receive any of the following?

Please select all that apply

Are you £50 or more behind with your water bill payments?
We can help you with your payments

You may be eligible for financial support

Based on the information you gave, you may be eligible for one of these (terms and conditions apply):

Low income discount

Up to 50% reduction on your bill

Find out more
Bill cap scheme - WaterSure

We'll cap your metered charges

Find out more
Water Direct

We collect payments straight from your benefits

Find out more

You may be eligible for financial support

Based on the information you gave us, we recommend the following:

We recommend speaking to a debt advice organisation

We can refer you to our free debt advice and support organisations to help you manage any debt

Find out more

Here are some ways we can help

Based on the information you gave us, you are not eligible for our main financial support schemes, however we can still help:

Get more time to pay

You can set up a payment plan or request a payment break through our website:

Set up payment plan
Request a payment break
Check what benefits you might be entitled to

Use the Policy in Practice calculator to check to see if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government

Try the calculator
Talk to us

We are here to help and you can contact us in a variety of ways:

 

Call us: 0345 733 5566

 

Send us a message on Messenger

Email us

You could also try:

Get a water meter

You'll only pay for the water you use

Check if you can save on a meter
Water saving tips

By saving water, you can save money

Read our water saving tips
Back to Eligibility Checker
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Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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Summer water saving tips



In the hottest months of the year, we're encouraging our customers to use water wisely.

Click here for our top tips for saving water this summer!

Which account would you like to use?