Make payments, check your balance, track your usage and more.
Make payments, check your balance, track your usage and more
We work in the North East and South East of England
Our experienced team are ready to help you
See how our wholesale team works to meet retailers' needs
Get access to our water meter data
Download our non-household policies, guidance documents and meter menu. See our RWG best practice compliance statement and service levels
More information on the Water Industry Accredited Entity Scheme (WIRSAE)
Take up our commercial meter reading services
Our Wholesale Charges Scheme under the terms of our Instrument of Appointment and Ofwat′s statutory guidance
Our secure portal for Retailers, NAVs and their services
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!