What can we do for you?
Policies best practice and guidance
Download our non-household policies, guidance documents and meter menu. See our RWG best practice compliance statement and service levels
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Accredited Entities
More information on the Water Industry Accredited Entity Scheme (WIRSAE)
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Wholesale charging
Our Wholesale Charges Scheme under the terms of our Instrument of Appointment and Ofwat′s statutory guidance
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!