Rodents

What to do about rodents

We understand that seeing a rodent in or around your home can be very distressing. That’s why we want to give you all the information you need to get the problem dealt with as soon as possible by the right people.

If you see a rodent or evidence of rodent activity, your first point of contact is your local authority. They have the duty and the power to take reasonable steps to make sure their district is free from rats and mice.  

Find your local authority’s rodent advice (opens in new window). 

We'll attend if the local authority has investigated and identified that the problem clearly relates to our sewer network. We are committed to working closely with local authorities to deal with rodents.

Responsibilities – who does what?

The images show a typical layout of the drains and sewers around your homes.

What we do after you've consulted your local authority

Once we have received notification from the local authority, we follow this process for dealing with rodent sightings:

• Attend site and carry out a CCTV survey of the relevant sewer network and relevant inspection chambers. Reasonable efforts will also be made to survey the private drains and chambers during the visit.
• If any defects are found within our sewer network that appear to be the root cause of the issue, remedial works will be arranged to repair the defect.
• If defects are found within your private drain network, you will be informed and advised to make your own repairs, perhaps through your household insurance if applicable.
• If no defects are found, this would indicate the issue is not related to the sewer network and we would advise you to contact your local authority or a private pest control company.
• Rodent baiting may be considered in some circumstances and will usually be carried out in consultation with the local authority.

Who is responsible for the manhole? 

A typical layout of house drainage is shown to help you determine if a manhole on your property is private or our responsibility.

You need to determine if there is any rodent activity. The examples of manholes we are responsible for are shown below.

Is the area clear from debris? 

Are there any signs of food waste or fly tipping etc? If so, we would not be able to bait in these areas until this rubbish and/or food source is removed (please use link above to report it to your Local Authority). This is because rodents will always look for food source. Baiting the underground sewers would not help in areas like those below.