WaterSure

Our customers told us they want to track their usage, but when money is tight, they don't want to worry about the bill.

WaterSure is here to ease those worries.

We'll cap your metered charges, so if you need to use more water than average, for reasons that can't be helped, you won't be charged.

Instead, we base your charges on the average charge of a similar home.

WaterSure is available to any qualifying customer.

Important: Due to Covid-19, please do not send us any documentation in the post. Stay home, stay safe. Thank you.

How do I qualify for WaterSure?

To qualify for WaterSure, you must have a water meter.

You must receive at least one of the following benefits:

Pension credit
Income Support
Income Related Employment and Support Allowance
Income based Job Seekers Allowance
Working Tax Credit
Child Tax Credit (not including family element-only claimants)
Housing Benefit, or
Universal Credit.

Finally, you must also have either:

3 or more children living with you at the property, or
a member of the household living with a medical condition that means they must use lots of water.

How do I apply?

You can download our application form at the bottom of this page.

Fill it in, and either post it back to us, to the address on the form, or scan the document and email it to us.

Download the application form

WaterSure application form

Policy in Practice benefit calculator

We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.

Send us a message

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For account and billing queries0345 733 5566

Important

We’re working hard to fix a technical problem with our app, but don’t worry, you can still use your online account on our website in the meantime.

Thanks for your patience.