WaterSure

WaterSure is here to ease those worries.

We'll cap your metered charges, so if you need to use more water than average, for reasons that can't be helped, you won't be charged.

Instead, we base your charges on the average charge of a similar home.

WaterSure is available to any qualifying customer.

Important: Due to Covid-19, please do not send us any documentation in the post. Stay home, stay safe. Thank you.

You must receive at least one of the following benefits:

Finally, you must also have either:

3 or more children living with you at the property, or
a member of the household living with a medical condition that means they must use lots of water.

Fill it in, and either post it back to us, to the address on the form, or scan the document and email it to us.

We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to.

Try Policy in Practice's calculator, it should take around 30 minutes to complete.

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In the hottest months of the year, Northumbrian Water is encouraging our customers to use water wisely.