If the RPZ valve fails the compliance test but is repaired and satisfactorily retested immediately then the certificate should be forwarded to waterregs@nwl.co.uk as usual.
In the event of a test failure where an RPZ Valve cannot be repaired and satisfactorily retested immediately the tester shall notify the water undertaker within 24 hours to agree a course of action.
Monday to Friday 8am to 4pm - 0333 3214955 or
0333 3214956 (Water Regulations Dept) -
Email: waterregs@nwl.co.uk
Friday 4pm - Monday 8am and Bank Holidays - 0345 717 1100 (Northumbrian Water Contact Centre). Details will be taken and advice given as to what action is required and if necessary you will be contacted by a Water Regulations Officer to advise further.
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