woman water hair wet
How do you like yours?

You might like yours piping hot or prefer it served ice cold, on the go, with a slice of lemon or sometimes, you add the milk first. However you like yours, we just add water. 


We like our water fresh from the tap. We work hard to make sure you get clean, clear and great tasting water from the tap, so you can have it just the way you like it. We are passionate about water, and understand its importance to your everyday life. 


Take a minute and think about your morning routine, now think about how much that would change without water. Water matters quite a bit, doesn’t it?

We're pleased you asked! Technically, yes, water falls from the sky. However, we strongly advise against drinking it straight from a puddle!


Not only do we hold ourselves to high standards, but so does the law. We treat and test our water (a lot!) to make sure it meets all requirements and regulations.


We spend a huge amount of effort, energy and time turning rainfall into the wonderful wet stuff that comes out of your tap. We’re proud to supply our customers with some of the best quality tap water in the UK, not to mention cleanest in the world.

Your water starts its journey in one of many water sources in the north east, be it a river, a spring, deep underground or an open air reservoir, where rainwater is collected and stored.


We take raw water from one, or more, of these sources and transfer to one of our water treatment works with the help of pumps and pipes. Once there, the water goes through several stages to make sure every drop is treated to the highest standard.


At the end of the water treatment process, the water flows into large tanks, known as service reservoirs, where it’s stored until we need to push it along our huge network of pipes to your home.


As you can see, your tap water doesn’t just fall from the sky, it goes through quite a lot before you get your hands on it.

We treat and supply 675 million litres of water every single day.


To make sure we can supply all our customers with the water they need, sometimes we need to move water around our huge network of pipes or use different sources of water for a short amount of time. All our water is treated to the same high standard, however, when we make changes like this, you may notice a difference in taste or smell.


We all get used to the taste and smell of our water, so any small change can be noticed instantly, this is completely normal. The change can often be improved by chilling your water in the fridge for an hour or so or popping a slice of lemon in your glass if you can’t wait that long.


If you notice a major change in the taste or smell of your water,

check out some information about taste and smell for advice and help.


Recently, we’ve seen an increase in the amount of water that everyone’s using. To help us, and to make sure everyone has the water they need, please use your water wisely.


You can find out more about saving water because water’s worth saving.

Live in one of the regions below? Click on your home area to see exactly where your water comes from.

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