Your bill explained
Your bill is based on whether you have a water meter (metered) or don't have a water meter (unmetered). You can find this out by checking your bill or logging into your online account.
Choose your billing type
To help you better understand your bill, select whether your home is metered or unmetered.
Select one for more information
I have a water meter
I don't have a meter
Billing FAQs
If you're closing your account, and you're due a refund, we'll get it sent out as soon as possible.
If you paid your bills by Direct Debit and haven't cancelled it yet, we can refund you directly to your bank account.
If that isn't an option, we'll pop a cheque in the post.
We do advise that current customers keep credit on their account, to cover any costs throughout the year. If you're not closing your account, and you want a refund of your credit, contact us.
You can get copies of your bills from the last three years in your online account.
To view your bills, log in or create an account. You can also see your payment history online, too.
Can you save money on your water bill?
Are you sure?
Changes are waiting to be saved