Student moving home
First student bill?
No need to panic. We know you'll have lots of questions, and we've got them all covered here.
Tell us you've moved
The first thing you need to do is tell us you've moved into your new digs. It takes less than five minutes.
The most important thing you need to know is that our bills are in advance. So just relax and if you've got any questions after you've moved in, you can contact us using live chat or WhatsApp.
Set up your online account
Then you can set up your online account and your Direct Debit. You can even choose your payment date.
Download our app
We've also got a free mobile app, so you can keep track of your account on the go.
FAQs
Yes, unless your tenancy agreement says 'your bills are included' this bill is for you.
There's no need to worry, you'll only pay for the months you're in your student accommodation. We'll give you back anything extra you've paid when you move out.
Got a flatmate? You can both be on the bill and you'll both be responsible for paying it.
If you need another person added, we can pop them on the account so they can chat to us, but they won't be responsible for making sure it gets paid.
The easiest way to pay is by Direct Debit.
It's easy to set up in your online account.
You can, of course, pay your bill any other way you like online with your debit or credit cards, or set up a payment plan.
It's totally up to you when you pay; weekly, monthly, or in full when you receive your student finance.
When you move out, just log into your online account and let us know the date.
We'll take it from there and make sure any extra money you've paid is refunded to the names on the bill. If there is any money due, we'll send you a final bill.
If you're struggling to pay, we're here to help you.
There are many ways we can help. University is stressful enough without money worries. Just give us a call, and we'll sort it out together.
Priority Services is a free service that provides extra support to you when you need it
Our services include:
- bills in Braille or large print
- language translators
- water delivery for medical conditions
- Password scheme to protect your home from scammers
If you think these could help you, sign up for Priority Services.
Just log into your online account and you'll find out there. We'll even tell you where it is.
If you're on a water meter, you can give us your meter readings in your online account.
Using less water not only saves money, but also helps the environment.
- Dripping tap? A quick fix can save 5,500 litres of water a year.
- Leaky loo? 200 litres of water wasted everyday. We can fix it for free. Find out how we can fix your loo.
- Love a long shower? You're using 27% of your water. Keep it short and sing along to your favourite four minute track. Plus, you'll save on your energy bills too.
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