Rodents

What to do about rodents

We understand that seeing a rodent in or around your home can be very distressing. That’s why we want to give you the information you need to get the problem dealt with as soon as possible.

Who to contact

Your first point of contact is your local authority. They have a duty and the power to take reasonable steps to make sure their area is free from rats and mice. Find your local authority’s rodent advice (opens in a new window). 

You can also contact the British Pest Control Association (opens in a new window) for advice or finding local pest controllers.

When we'll help

If the local authority or a pest control company believes the rodent issue may be related to our sewer network, and the area is free from rubbish and food waste, we can help. Find out more about sewer pipe responsibility.