So, what is Rateable Value exactly?
Every water company uses Rateable Values to work out how much to charge people who don’t have a water meter.
The Values are set by the Valuation Office of the Inland Revenue and are loosely based on the annual rental value of the property.
How do we use Rateable Value to bill our customers?
We bill customers who don’t have a water meter by multiplying the Rateable Value by the charges for the water and sewerage services we provide to your home.
Thinking about getting a water meter?
Rateable Values are not set to the actual amount of water you use. That’s why a lot of our customers save money by having a water meter fitted.
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!