There are lots of ways to pay your Northumbrian Water bill.

Do you prefer a no-hassle Direct Debit? Would you rather use secure online payments, or pay with cash at the local shop? Great, we've got all sorts of options to suit you.

Direct Debit

Direct Debit is the easiest way to pay your bill. 


Choose the date you want to make your payment, and we'll do the rest.


Set up a Direct Debit here.

Online payments

We can't say it enough, but an online account is the best way to do pretty much everything for your customer account. That includes making card payments quickly and securely.


Of course, you don't need an online account to make payments online. If you'd rather use the website only, you can do that here. We're just saying, an online account is much faster.


Click here for our quick guide on how to make a payment.

With our app!

Our Northumbrian Water app is a quick and secure way to make payments and check your bills.


Download for free from the App Store and Google Play now.


If you usually pay by PayPoint, but you can't visit your local PayPoint outlet due to COVID-19 (Coronavirus), don't worry.


You can pay your bill by card quickly and easily online, with our app or by calling our autopay line on 0800 032 3417. 


Need a replacement PayPoint card? Get a digital PayPoint card now by downloading our free Northumbrian Water app, or ask for a new plastic card with the click of a button on your online account!

Over the phone

Our automated payment line is available 24/7, and it's free to use.


Call 0800 032 3417 to make payments and check your account balance.

Post your payments

Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.


Please do not send cheques and other post at this time.


You can make one off payments online or with our app. You can also pay by calling our autopay line on 0800 032 3417.


Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.


Send your cheques and postal orders to us, along with your payment slip to:


Northumbrian Water

PO Box 300




Don't forget to write your customer account number on the back of your cheque!


Also, a friendly reminder, please don't send cash through the post.

Pay at your bank or pop into the post office

Take your payment slip and pay your bill at a bank. It's usually free at your own bank, and if you're paying in cash at any NatWest branch.


You can also take your payment slip to the post office, too. There is a charge of £2.60 for this service.

Standing order or bank transfer

Use our bank details to set up standing orders or pay by bank transfer.


  • Payee name: NWL
  • Sort code: 57-73-61
  • Account number: 00000000


Remember to include your ten digit customer account number in the reference!

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