Our online high bill checker is a quick and easy way to find out why your bill is higher than usual.
Answer the questions as best you can, and get advice on what to do next.
Higher than expected bills can put a dampener on things. If you think your bill is too high, it's a good idea to find out why.
Are you using more water?
The biggest cause of high bills is using lots of water. Take a moment and think about the water you've used recently.
During lockdown and the measures taken to control COVID-19, or Coronavirus, we've had to change the way we work and live. Lots of people are working from home. Some have welcomed family members or friends to live in their homes during lockdown, to prevent isolation. And of course, we're all washing our hands more often.
These changes can mean we use more water than usual.
Other things that can change our water usage are:
- having a baby
- someone moving in with you
- upgrading to a shiny new power shower
- redecorating and DIY, or
- doing more laundry.
We've also had customers realise they've been watering the garden with a hose during hot summers. It's that easy to use so much more water. If you've found yourself in the garden more, take a look at our summer water saving tips here.
If you think you might be using more water, read our water saving tips to cut your bill back down.
I'm not using more water, so what else could cause my high bill?
Your high bill may be because your last bill used estimated readings which were too low. If that is the case, we carry over anything owed to your new bill.
Our estimates are usually spot on, but it is important to give a meter reading at least twice a year so you can keep your bills on track.
Leaks and leaky loos
If you find leaks on your pipework, you'll need a reliable, WaterSafe plumber to help you get back in control of your water bill.
Another common cause of high bills is leaky loos. But, don't worry!
If you think you have a leaky loo, we can send you a free dye kit to check.
Leaking toilets are a leading cause of water waste in the home. If your toilet is leaking, we'll come and fix it for you, for free.
Is your toilet leaking?
We offer a free service where one of our plumbers will call you to see if your toilet is leaking and to help fix it over the phone. They may even be able to order you a free replacement part.
Call 0800 953 0130 to book in your slot.
Leak allowance
If you find and fix a leak in your home or on your property within 30 days, you might qualify for a leak allowance.
We'll need a meter reading after you've fixed the leak, and a second meter reading two weeks after, to calculate your bill.
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IMPORTANT
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!