Are you using more water?
The biggest cause of high bills is using lots of water. Take a moment and think about the water you've used recently.
Things such as:
can increase your water usage.
We've also had customers realise they've been watering the garden with a hose during hot summers. It's that easy to use so much more water.
If you think you might be using more water, read our water saving tips to cut your bill back down.
Your high bill may be because your last bill used estimated readings which were too low. If that is the case, we carry over anything owed to your new bill.
Our estimates are usually spot on, but it is important to give a meter reading at least twice a year so you can keep your bills on track.
If you find leaks on your pipework, you'll need a reliable, WaterSafe plumber to help you get back in control of your water bill.
Another common cause of high bills is leaky loos. But, don't worry!
If you think you have a leaky loo, we can send you a free dye kit to check.
Leaking toilets are a leading cause of water waste in the home. If your toilet is leaking, we'll come and fix it for you, for free.
Due to the current situation with COVID19 (Coronavirus), we are pausing all leaky loo repairs in order to focus on and continue our critical and essential work for our customers. We apologise for the inconvenience and thank you for your understanding.
Answer the questions as best you can, and get advice on what to do next.