Our online high bill checker is a quick and easy way to find out why your bill is higher than usual.

Answer the questions as best you can, and get advice on what to do next.

Higher than expected bills can put a dampener on things. If you think your bill is too high, it's a good idea to find out why.

Are you using more water?

The biggest cause of high bills is using lots of water. Take a moment and think about the water you've used recently.

During lockdown and the measures taken to control COVID-19, or Coronavirus, we've had to change the way we work and live. Lots of people are working from home. Some have welcomed family members or friends to live in their homes during lockdown, to prevent isolation. And of course, we're all washing our hands more often.

These changes can mean we use more water than usual. 

Other things that can change our water usage are:

• having a baby
• someone moving in with you
• upgrading to a shiny new power shower
• redecorating and DIY, or
• doing more laundry.

We've also had customers realise they've been watering the garden with a hose during hot summers. It's that easy to use so much more water. If you've found yourself in the garden more, take a look at our summer water saving tips here.

If you think you might be using more water, read our water saving tips to cut your bill back down.