We understand that a high bill, or unexpected changes to your bill can be a worry. So we want to make things as straightforward as possible. 

If your bill seems high, you can talk to MAYA, our digital assistant. She'll take you through some simple steps to check your water use and how it could be affecting your bill. We'll also let you know next steps. 

To start a chat with Maya, click the green icon on the bottom right hand corner of this page. 

The most common cause of higher bills is using more water. As we all know, the last couple of years have changed the way many of us live and work.

Things that can affect water usage are:

• Working from home

• Having family or friends coming to live with you, or stay for a while

• Washing your hands more often

• A growing family (congratulations if that’s you!)

• Doing more laundry

• New appliances, like a power shower

• Home improvements, such as redecorating and DIY