Our emergency helplines are available 24/7
Please, use these numbers for emergencies only.
Emergency numbers
Accounts, bills and payments
If you need to call us about your bills, payments or account, please call 0345 733 5566. We're available Monday to Friday from 8am to 7pm and Saturday 8am to 1pm on Saturdays (excluding bank holidays).
How we manage an incident
It's important that we have your up-to-date contact details so we can contact you during an incident. Find out how to sign up to text alerts and what we do during an incident.
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