Please, use these numbers for emergencies only. More information about other ways to get in touch can be found further down the page.
For emergency leaks
0800 393 084
For sewer flooding
0800 328 7648

It's important that the emergency numbers are used for emergencies only


If you're having less urgent issues with your water or sewerage services, please call 0345 717 1100.


If you need to call us about your bills, payments or account, please call 0345 733 5566.


These lines are open 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Go online!

Don't forget, you can manage your account online by logging in or creating an online account here.


It's much quicker to use your online account for the day-to-day things like:

  • telling us you're moving home
  • making payments
  • updating your bank or Direct Debit details
  • changing your name
  • giving water meter readings
  • tracking your water usage
  • applying for a water meter

and lots, lots more. 

More from Northumbrian Water