Please, use these numbers for emergencies only. More information about other ways to get in touch can be found further down the page.
For emergency leaks
0800 393 084For sewer flooding
0800 328 7648It's important that emergency numbers are used for emergencies only.
No water
If you have no water, please call us on 0345 717 1100.
Other issues
If you're having other issues with your water or sewerage services, please call 0345 717 1100. This line is available 24/7.
If you need to call us about your bills, payments or account, please call 0345 733 5566. This line is open 10am to 4pm Monday to Friday, and 9am to 12pm on Saturdays.
Go online!
Don't forget, you can manage your account online by logging in or creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.
More from Northumbrian Water
Priority Services
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Find out more about Priority Services
When every penny counts
You're not alone. If you're struggling to pay your bill, we want to help
Talk to us about financial support
Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!