Please, use these numbers for emergencies only. More information about other ways to get in touch can be found further down the page.
For emergency leaks
0800 393 084For sewer flooding
0800 328 7648It's important that emergency numbers are used for emergencies only.
No water
If you have no water, please call us on 0345 717 1100.
Other issues
If you're having other issues with your water or sewerage services, please call 0345 717 1100. This line is available 24/7.
If you need to call us about your bills, payments or account, please call 0345 733 5566. This line is open 10am to 4pm Monday to Friday, and 9am to 12pm on Saturdays.
Go online!
Don't forget, you can manage your account online by logging in or creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.
More from Northumbrian Water
Priority Services
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Find out more
When every penny counts
You're not alone. If you're struggling to pay your bill, we want to help
Talk to us
We know it’s a worrying time, and we're here to support you.
For extra support, sign up for free Priority Services here. Click here if you're struggling to pay, or you can send us a message.
Please only call if your issue is urgent.
It’s easy to make payments, tell us you’re moving, and more on our website. Thanks for your patience.