Please, use these numbers for emergencies only. More information about other ways to get in touch can be found further down the page.
For emergency leaks
0800 393 084For sewer flooding
0800 328 7648It's important that the emergency numbers are used for emergencies only.
If you're having less urgent issues with your water or sewerage services, please call 0345 717 1100.
If you need to call us about your bills, payments or account, please call 0345 733 5566.
These lines are open 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.
Go online!
Don't forget, you can manage your account online by logging in or creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.
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From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
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When every penny counts
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Hello. We're carrying out essential maintenance to our website, so our online services, and online accounts, will be unavailable from 8pm on Friday 6th December. We should be back to normal from Monday morning. Thanks for your patience.