We want to get it right, first time. When we can't do that, we do a few things to fix it.
Meeting your appointments, keeping you informed, providing our services to the best of our abilities. We aim to get it right, first time, every time.
For more information about our Guaranteed Standards of Service download the 'Our promise to you' leaflet below.
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!