Use this service to contact us during our opening hours:
Our accounts and billing contact centres are closed on bank holidays, however, our water and sewerage contact centre is available 24/7.
Choose to use this service through your browser or with the InterpretersLive! app.
By choosing to use this service, your personal data will be processed by Sign Solutions, providers of InterpretersLive!. Information discussed on the call will not be retained by Sign Solutions.
This service can be used by Windows devices and Apple Macs.
Internet connection: StarLeaf recommends download and upload speeds of 1.0 Mbit/s for High Definition video conferencing. Content sharing and/or video functionality might be restricted at speeds below 384kbps
Please note: if you have less than 120kbps available, the call will be audio-only. The minimum requirement for video calls is 192kbps.
You can also contact Sign Solutions for further help or to give feedback on the service. If you wish to make a complaint, please follow the guidelines.
To request a callback from Northumbrian Water, please download the Starleaf app or contact Sign Solutions on firstname.lastname@example.org so hearing people can contact you via a BSL video interpreter.