Want to ask us a question about your bills, account, services or something else entirely? No problem!
Use our simple form, and we'll get back to you within ten working days.
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Moving home
Change or update my payment plan
Give a meter reading
I want a copy of my bill
Update my name or contact details
Bereavement
Water supply problem
General query
Moving home
The quickest way to tell us about a home move is online, by clicking the button below.
If you've already told us you're moving, but you need to update your details, continue to fill in this form.
If you're a landlord, you can visit the Landlord Tap to let us know about tenant changes.
Change or update my payment plan
You can set up a payment plan quickly and easily with an online account.
If you're struggling to pay, we're here to help. Find out more about the financial support available.
Want to talk to our friendly team? Send us a Facebook Message.
Give a meter reading
Give us meter readings with an online account, or with our free app!
I want a copy of my bill
You can download copies of all your recent bills with an online account!
Update my name or contact details
Bereavement
We appreciate it may be a difficult time for you. You can give us the information needed using the online form below.
Water supply problem
To report a water supply problem, please use our Report a Problem form for help and advice.
Important: If your query is urgent, please call us on 0345 717 1100.
If your query isn't urgent, email care@nwl.co.uk
Summer water saving tips
In the hottest months of the year, Northumbrian Water is encouraging our customers to use water wisely.