If you want to ask us a question, use our contact forms. We'll get back to you within ten working days.
Moving home
The quickest way to tell us you're moving is online by clicking the button below.
If you've already told us you're moving, but you need to update your details, continue to fill in this form.
If you're a landlord, go to Landlord Tap (opens new window) to let us know about tenant changes.
Change or update my payment plan
You can set up a payment plan quickly and easily with an online account.
If you're struggling to pay, we're here to help. Find out about our financial support
Want to talk to our friendly team?
Give a meter reading
Give us meter readings with an online account or with our free app.
I want a copy of my bill
You can download copies of all your recent bills with an online account.
Update my name or contact details
Would you like to change your surname or have a new mobile number?
Let us know by updating your profile on your online account, or filling in this form.
If you need to change the account holder, call us on 0345 733 5566 so we can help.
Bereavement
We appreciate it may be a difficult time for you. You can give us the information needed using the online form below.
Is the deceased's account number and address the same as yours?
Water supply problem
To report a water supply problem, go to report a problem for help and advice.
Important: If your query is urgent, please call us on 0345 717 1100.
If your query isn't urgent, email care@nwl.co.uk
Something else
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