Make payments, check your balance, track your usage and more.
Make payments, check your balance, track your usage and more
Want to ask us a question about your bills, account, services or something else entirely? No problem!
Use our simple form, and we'll get back to you within ten working days.
Need a quicker response?
Get in touch on Facebook Messenger.
The quickest way to tell us about a home move is online, by clicking the button below.
If you've already told us you're moving, but you need to update your details, continue to fill in this form.
If you're a landlord, you can visit the Landlord Tap to let us know about tenant changes.
You can set up a payment plan quickly and easily with an online account.
If you're struggling to pay, we're here to help. Find out more about the financial support available.
Want to talk to our friendly team? Send us a Facebook Message.
Give us meter readings with an online account, or with our free app!
Find out how to read your meter here.
You can download copies of all your recent bills with an online account!
Would you like to change your surname? Have a new mobile number? Let us know by either updating your profile on your online account, or filling in this simple form.
If you need to change the account holder, please call us on 0345 733 5566 so we can help.
We appreciate it may be a difficult time for you. You can give us the information needed using the online form below.
Is the deceased's account number and address the same as yours?
To report a water supply problem, please use our Report a Problem form for help and advice.
Important: If your query is urgent, please call us on 0345 717 1100.
If your query isn't urgent, email email@example.com
Don't forget, you can manage your account online! Create your online account here.
Use your online account to:
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!