Losing a loved one is a difficult time.
Please contact our team on 0800 090 2422, so we can help.
We have an experienced team here to help and support you. If you need any help, or have questions, ask away.
We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:
- the customer account number
- personal details of your loved one, such as date of birth and address, and
- a water meter reading, where possible.
Don't worry if you don't have all the information, our team will still be able to help.
If you don't want to call us, that's okay! We have an online contact us form which you can fill out in your own time. You can also email us any documents if necessary, to webbill@nwl.co.uk
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!