Privacy contacts

Who to talk to and when

You've got every right to lodge a complaint if you think we are not complying with our legal obligations.


However, we encourage you to voice your concerns with us first, so we can investigate. To contact us, call 0345 733 5566.


You can also write to us at:


Northumbrian Water

Customer Centre

PO Box 200



Complaints to the regulator

You can also use your right to complain to our regulator, the Information Commissioner's Office, by using the details below:


Information Commissioner's Office
Wycliffe House
Water Lane


You can call the Information Commissioner's Office on

01625 545 700.

Notice owner

The notice owner is NWL's Data Protection Officer, and can be contacted at

Reviewing our policy

We review our privacy policy at least once a year, or earlier when there are changes to legislation or our processes.

Last update

This page was last updated on 17 July 2019.