Customer care form

Are you contacting us on behalf of someone else?

Yes

No

Your full name

Their full name (if you're not an authorised person on the account, we may not be able to discuss details of this complaint with you)

Their address including postcode

Their date of birth (DD/MM/YYYY)

Their customer account number, if you know it

Your full name

Your preferred contact number

Contact telephone number

Your email address

Are you happy we add your contact information to your account, in case we need to contact you about this query or something else in the future?

Yes, please add my contact information to my account

No

Your date of birth (DD/MM/YYYY)

Your address including postcode

Your customer account number, if you know it

Select complaint type

Account details and information

Bills

Payments

Water services

Sewerage services

Leaks

Northumbrian Water employees/contractors

Flooding

Our assets, such as water meters, covers and pipes

Other (please give more information)

Please use the box below to explain your complaint:

How do you prefer us to contact you about your query?

Telephone

Email

If you prefer we call you, what's the best time to reach you, between 9am and 5pm, Monday to Friday?

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