Metered bill explained

Your metered bill

To help you understand your metered bill and how it's calculated, read our frequently asked questions or watch our short bill explainer video below.

What do I pay for?

You'll see the following services on your bill:

• Water charges: covers the cost of treating and supplying you with clean, clear, great tasting tap water. 

• Sewerage charges: covers the cost of removing, treating and disposing of waste from your home safely. You pay for the water you use, measured in cubic meters.

• Fixed charges: covers the cost of maintaining and reading your meter, and surface water and highway drainage. If rainwater from your home doesn’t drain into our sewers, you can claim an allowance on the sewerage charges you pay.

How much do I pay? 

We work out how much you need to pay based on the meter readings taken at the start and end of the billing period.

We charge for each cubic meter of water you use. One cubic meter is the same as 1,000 litres. Every 1,000 litres is the same as 140 toilet flushes or 30 showers. 

To see how much we charge, view our 2024/2025 charges or download our charges guide below.

What is an estimated bill?

If we can't get a reading, you'll receive an estimated bill based on your previous usage. Giving regular meter readings is the best way to make sure your bill is accurate.

It's easy to give us a meter reading, you can do this in three ways:

• An online account, once logged in, select 'Water meters and usage'. 
• Download our free app from the App Store or Google Play.
• Call our free, 24/7 automated meter reading line on 0800 032 3418.

Why is my account in credit?

If you pay monthly, you may notice a credit on your online account between bills. This helps you budget by building a credit balance, so when your bill is due, you have enough money to cover it.
 
This is the easiest way to manage your bill, so you don't need to worry about paying the full amount all at once.
 
Of course, if you change your mind and prefer to pay your bill in full every six months, you can request a refund.  If you want to talk to us about a refund and your payment options, please contact us.

Watch our bill explainer video

Our short video guides you through your metered bill and what to expect.