Smart water meters
Smart meters help keep your water flowing
Smart meters help us understand how water is used across our network so we can keep clean, clear, great-tasting tap water flowing to your home. They also help you see how much water you're using, so together we can protect this precious resource for future generations.
By 2035, all water meters in the UK will be smart, with water companies rolling them out over the coming years.
When will smart meters be fitted in my area?
We’ll contact you when smart meters are coming to your area. To make sure you receive updates, log in and check that your contact details are correct.
The map below shows where we'll be fitting and replacing meters across the region.
What’s the difference between old and new smart meters?
Water meters have changed a lot over the years. Our new smart meters measure your water use and automatically send readings through a secure network.
Once your smart meter is connected to the network, you can track your daily, weekly, and monthly usage in our app and online account. It gives you a clearer understanding of how much water you’re using.
Having a smart meter also means your bills are more accurate. They can also help spot leaks early before they cause damage or impact your bills.
How do smart meters connect and send readings?
Our smart meters use a special type of network called LoRaWAN to send your readings automatically. This network doesn’t use your home Wi-Fi or electricity.
The network is set up and looked after by a third party, who installs and maintains the technology that keeps your meter connected.
FAQs
Yes. It is our responsibility to maintain the pipework.
This means checking for leaks that are both ours and the customer’s responsibility. Smart water meters help us manage the precious resource for now and for future generations to come.
I have a water meter and I'm billed by it
If we're already using your water meter to bill you, you don’t need to do anything, your billing will remain the same. We’ll let you know when your meter is connected to the network, then you’ll be able to enjoy all the benefits of being smart.
I have a water meter, but I'm not billed by it
If we're not using your water meter to bill you, this means you’re billed by your rateable value. This is based on the location and size of your home, and it means you could be paying more than you need.
If you've had a smart meter fitted but aren’t billed by it yet, you can make the switch to metered billing today. You can still view your usage anytime when you’re connected, and we’ll let you know if you would save.
If you would like to switch to metered billing, you can contact us on 0333 321 4933.
Yes. Public Health England has confirmed that smart meters do not pose a risk to health.
You can read more information about smart water meters in this Public Health England report (opens new window).
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