Lead pipe replacement scheme for homes

We're working in specific neighbourhoods to upgrade old water pipes.

While we are in those areas, we're replacing any lead pipework running into properties for free. We will have already contacted you, by email or letter, if we're currently working in your neighbourhood and your property may be eligible. But you need to get in touch to get booked in.

This work is fully funded by Northumbrian Water.

The water pipe that connects your property to the water main in the public highway is owned by you, or your landlord. If your home was built before 1970 there is a good chance your water supply pipes are made of lead. As part of our current project in your area, if that pipe is lead, we will replace and remove this lead pipe, free of charge.*

How to book your initial survey

Call 0191 916 9211
Call or text 07973 702 114
Complete online form (opens new window)
Email leadrenewals@unitedliving.co.uk

We're open Monday to Friday, 9.00am until 4.30pm. If you call outside these hours, please leave a message, and we'll get back to you within two working days. Your standard network rates apply for calls.

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*Subject to survey assessment.

What our customers have told us

Pam, from Felling; "I’d like to thank your workforce who installed the new pipework at my property. They were very considerate indeed."

Chris, from Darlington; "The team that did my water pipes did a fantastic job with minimal mess. Also, the guys who came and restored the cobbles round the water meter have made it look 100% better than before the work was done. Thank you."

Customer, from Darlington; “Many thanks for the excellent service received during the job. The team were courteous and left the site very clean.”

Customer, from Darlington; “The team did an exceptional job and cleaned up well. I live alone but the crew made me feel at ease, very safe and looked after.”