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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Fluoride
Mains flushing

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Water resources

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Sewer pipe responsibility

Fats, oil and grease

Storm overflows

Managing rainwater

Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
Prevention and correction
Misconnections FAQs

Drainage and Wastewater Management Plan (DWMP)

Drainage and Wastewater Management Plan (DWMP)

More about DWMP
DWMP methodologies
Customer engagement
Strategic Environmental Assessment
Latest DWMP updates
Our regional plans

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water or wastewater supply.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

If you've spotted a leak, report it online.

Our supply area

We provide water and sewerage services to 2.7 million people in the north east of England.

Days out and holidays

Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Kielder Waterside

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

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Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Fluoride
Mains flushing

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Water resources

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Sewer pipe responsibility

Fats, oil and grease

Storm overflows

Managing rainwater

Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
Prevention and correction
Misconnections FAQs

Drainage and Wastewater Management Plan (DWMP)

Drainage and Wastewater Management Plan (DWMP)

More about DWMP
DWMP methodologies
Customer engagement
Strategic Environmental Assessment
Latest DWMP updates
Our regional plans

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water or wastewater supply.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

If you've spotted a leak, report it online.

Our supply area

We provide water and sewerage services to 2.7 million people in the north east of England.

Days out and holidays

Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Kielder Waterside

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

Log out Log out

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Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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