If you're already registered, log in to manage your account.
Discover all you can do with an online account. It's a quicker, easier way to manage your account.
Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.
Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.
Find out if a meter can save you money, apply online, give a reading, and how to find your meter.
If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.
If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place.
If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.
If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.
Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.
If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.
Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.
If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.
If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.
There are several ways you can get in touch to let us know about a bereavement.
Find out if switching to a water meter could save money and apply online.
Got a question? Visit our FAQs page for support, advice and more.
We're here to help whenever you need us. Find out how to get in touch with us here.
Check for leaks or water disruptions that could be affecting your water supply.
Spotted a leak or have an issue with your water or wastewater supply.
Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.
Find out what we do during an incident, including how we support you and keep you updated.
Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.
Find a WaterSafe approved plumber near you.
If you've spotted a leak, report it online.
We provide water and sewerage services to 2.7 million people in the north east of England.
Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.
Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.
Find out what we have been doing and will be doing to enhance your waterways and rivers.
Our luxury lodges in Northumberland are the perfect setting for your next holiday.
Your account details, all in one place.
It's quick and easy to let us know you're moving.
View your bills online and cut down on paper waste.
It only takes a few minutes to apply.
We're happy to receive requests for environmental information.
If you'd like to make a request, complete the form, and we will get back to you as quickly as we can.
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