Contact us

There are currently 7 events in your area:

  • Unplanned event

    WD230 - FYLANDS BRAIDGE - DMA LEAKAGE SURVEY

    Start Date: 28 August 2018, 08:00

    Northumbrian Water are working in your area proactively looking for leaks. If you see a visible leak please report it to us by calling 0345 717 1100, alternatively click on 'contact us' to report online. Thank you.

    Last Updated: 24 August 2018, 12:37

    Information about the types of events
  • Unplanned event

    WD105 - SCRIPTON ROAD - DMA LEAKAGE SURVEY

    Start Date: 29 August 2018, 08:00

    Northumbrian Water are working in your area proactively looking for leaks. If you see a visible leak please report it to us by calling 0345 717 1100, alternatively click on 'contact us' to report online. Thank you.

    Last Updated: 24 August 2018, 11:57

    Information about the types of events
  • Unplanned event

    NE16 - MARLEY HILL - SUNNISIDE - NO WATER LOW PRESSURE

    Start Date: 19 September 2018, 08:00

    Thank you for your continued patience- We are aware residents of Marley Hill are currently having fluctuations in pressure when demand is higher. We will restore supplies to full standard as soon as we are able as a temporary fix has been put in place. We will update you further no later than 11.00 on Thursday 20th Sep.

    Last Updated: 19 September 2018, 22:31

    Information about the types of events
  • Unplanned event

    DH6 - SHERBURN HOUSE - SHERBURN - DURHAM - NO WATER LOW PRESSURE

    Start Date: 19 September 2018, 19:10

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky/cloudy or you have a reduction in pressure please click on 'Information about types of events' below for advice. Thank you for your patience.

    Last Updated: 20 September 2018, 09:42

    Information about the types of events
  • Unplanned event

    NE6 - KING EDWARD ROAD - NEWCASTLE UPON TYNE - NO WATER LOW PRESSURE

    Start Date: 20 September 2018, 11:00

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 13:15hrs. Once your supply is restored if you experience discoloured water, cloudy/milky water or a reduction in pressure please click on 'Information about types of events' below for advice. Thank you for your patience.

    Last Updated: 20 September 2018, 11:01

    Information about the types of events
  • Unplanned event

    TS23 - COTSWOLD CRESCENT - BILLINGHAM - NO WATER LOW PRESSURE

    Start Date: 20 September 2018, 11:20

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 12:45hrs. Once your supply is restored if you experience discoloured water, cloudy/milky water or a reduction in pressure please click on 'Information about types of events' below for advice. Thank you for your patience.

    Last Updated: 20 September 2018, 11:35

    Information about the types of events
  • Unplanned event

    DH1 - SWINSIDE DRIVE - DURHAM - NO WATER LOW PRESSURE

    Start Date: 20 September 2018, 11:40

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:00rs. Once your supply is restored if you experience discoloured water, cloudy/milky water or a reduction in pressure please click on 'Information about types of events' below for advice. Thank you for your patience.

    Last Updated: 20 September 2018, 11:45

    Information about the types of events

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Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.

Online

 

Telephone

Why queue? Call our automated services which are available 24 hours a day, 365 days a year, or click the relevant online links above.

 

To make a payment or check your account balance

You will need your 12 digit customer reference number ready which can be found at the top of your bill.

 

Call our 24 hour automated service free on 0800 032 3417 (or 0191 417 5134).

 

Call our Contact Billing Centre on 0345 733 5566, between 8am and 8pm (Monday to Friday) and 8am and 1pm (Saturday).

 

For water and sewerage enquiries please ring 0345 717 1100.

To report a leak or flood  please ring 0800 393 084.

 

To provide a meter reading

You will need either your property reference number from the meter reading card we left you, or your 12 digit customer reference number which can be found at the top of your bill.

 

Call our 24 hour automated service free on 0800 032 3418 (or 0191 415 9375).

 

Call our Contact Centre on 0345 733 5566, between 8am and 8pm (Monday to Friday) and 8am and 1pm (Saturday).

 

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Water and sewerage

Water and sewerage

Call us for enquiries regarding your water and sewerage services on 0345 717 1100

For general enquiries about water and sewerage services our phone lines are open:

8am-8pm Monday to Friday.

For water and sewerage emergencies we are open 24 hours a day 365 days a year.

For third parties who work near our assets - please view the PDF - ′Working near our assets′ - for further information and contacts.

 

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Report a leak or flood

Report a leak or flood

Call us to report a leak or flood on

Leaks

0800 393 084

Sewerage system floods

0800 328 7648

Our phone lines are open 24 hours a day.

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries regarding a change of tenancy on 0845 8506421

9:00am - 5:00pm, Monday to Friday 

   

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me
Durham
DH1 9WG

Compliments and complaints

Whether you want to tell us that we have done something really well or that we could have done something better, we really want to talk.

We value our customer’s opinions and this feedback can help us shape the way we operate.

The quickest and easiest way to do this is to call; if you are contacting us about a complaint we will do whatever we can to resolve it straight away.

If this relates to your bill, call:

0345 266 0585

(Monday - Friday 08:00-20:00 and Saturday 08:00-13:00)

If this relates to your water supply or sewerage services, call:

0345 717 1100

(Monday - Friday 08:00-16:00)

Alternatively you can email us at ctn@nwl.co.uk. We will make sure you will receive a response to your email; this can take up to 10 working days.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:00pm Monday to Friday

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Abbey Road
Pity Me
Durham
DH1 5FJ

twitter

Follow us on our Twitter customer care account - helping with any customer service queries.

Report a leak

Leakline  

We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. Find out more

Community portal

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Our community portal is your voice in the work we do to improve your water and sewage services. Find out more

Use your online account and be in with the chance to win an iPad

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Tell us you are moving, sign up for ebilling and many other great services! Find out more

Email

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You can contact us by email by completing an online form. Find out more

Keeping you informed by text

Smartphone  

You can now be informed by text message about water supply events happening in your area. Please make sure your customer contact details are up to date by telephoning us on 0345 717 1100 or by Twitter @nwater_care or via the online link below. Contact us online

Priority Services

 

We have a wide range of services designed for customers who may need extra help. Find out more

Have your say

Have your say  

Your feedback is important to us, and allows us to shape the services we provide in the way that you want us to. Find out more

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