We may be able to reduce your water bill, if you don't have enough money coming in to cover your most important bills.

With the recent rise in the cost of living, we understand it may be difficult to afford all of your household bills. Your first step is to let us know how much money you are getting and how much you have to pay out.

I don’t have debts with other companies

If you don't have other debts but still can’t make your budget stretch to cover your essential household bills please contact us as we may be able to offer a discount* of up to 50%.


We will chat through your household finances to find the best way to reduce your payments to an affordable level and check you are on the best tariff.  Please call us on 0800 121 4608.

I have debts with other companies

If you have other debts, we’d suggest you get free advice on managing your bills by speaking to a debt advice organisation, such as StepChange Debt Charity. 


They’ll talk with you to complete a budget of your household income and outgoings. If this shows that you have more going out than you have coming in each month, we want you to send this to us; email a copy to supportplus@nwl.co.uk. You could get a discount* of up to 50% off your current water charges and help with your debt with us.

How StepChange can help you
  • It's free and completely confidential. 
  • You can complete the process online or switch between online and phone.
  • Do it at a time to suit you - you can always pause and come back later.
  • They'll help you to set up a solution.
  • Getting debt advice won't involve a credit check. 

Visit their website www.stepchange.org or call them on

0800 138 1111.


There are also other free debt companies you can go to for debt advice, such as Citizen's Advice, the Money Advice Service.

How we assess eligibility for a discounted tariff*

When assessing eligibility for our discounted tariffs, we base this on your total household income and on the assumption that you (and members of your household) are claiming all benefits that you’re entitled to.


Household income can either be through working, claiming benefits, self-employment, or a combination of each.  If you don’t have a source of income through employment or benefits (i.e. if you have savings in excess of £16,000 as per Gov.uk eligibility criteria (Universal Credit: Eligibility - GOV.UK (www.gov.uk) you wouldn’t qualify for our scheme.

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