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Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
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Drainage and Wastewater Management Plan (DWMP)

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Water meters

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Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

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Smart water meters

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Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

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Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

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If you've spotted a leak, report it online.

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We provide water and sewerage services to 2.7 million customers in the north east of England.

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Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Investing in our communities

Find out about projects taking place in your area.

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

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Switch to eBilling

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Check for leaks or water disruptions that could be affecting your water supply.

Your 2026 bill explained

If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Return

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Fluoride
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Return

Wastewater

If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.

Sewer flooding

Blocked drains

Sewer pipe responsibility

Bin the wipe

Fats, oil and grease

Storm overflows

Rodents

Managing rainwater

Misconnections

Return

Misconnections

Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.

What is a misconnection?
Prevention and correction
Misconnections FAQs

Drainage and Wastewater Management Plan (DWMP)

Return

Drainage and Wastewater Management Plan (DWMP)

Drainage and Wastewater Management Plan (DWMP)
DWMP methodologies
Customer engagement
Strategic Environmental Assessment
Latest DWMP updates
Our regional plans

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Return

Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water or wastewater supply.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find an approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water and sewerage services to 2.7 million customers in the north east of England.

News

Our new quarterly newsletter, brings you the latest news, updates and useful information.

Days out and holidays

Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

Return

Coasts and rivers

Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.

About our bathing waters

Map of our bathing waters

About storm overflows

Map of our storm overflows

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Investing in our communities

Find out about projects taking place in your area.

Kielder Waterside

Our luxury lodges in Northumberland are the perfect setting for your next holiday.

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Durham and Darlington

Durham, County Durham and Darlington

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Durham and Darlington

Home to iconic landmarks like Durham Cathedral, and over 401,000 of our customers.

Find out more below about the projects happening in your area.

Water network upgrades to support growth in County Durham

Work to start on £6.9m Teesdale water supply investment

County Durham reservoir investment set-up begins

£10m Pelton village environmental investment hits key milestone

Investment to protect homes and environment in County Durham ramps up

Water network investment provides benefits in rural County Durham

£15m investment for Teesdale reservoir – with otters and mushrooms protected

£71m investment to protect County Durham water quality

North East Beaches Continue to Shine with Outstanding Water Quality

Northumbrian Water Welcomes New Graduates to Support £3.6bn Investment Programme

County Durham carbon trials in contention for green innovation award

Stressholme upgrade brings improved wastewater treatment, regional growth, and carbon savings

Fixing leaks and saving water; Northumbrian Water nearly doubles the number of leaks repaired

Otters have returned to County Durham stream as water health continues to improve

Partnership at work: reducing flood risk in County Durham village

Environmental protection work in Bishop Auckland

Invisible leak repair is out of this world

Blockage-detecting robot ready to patrol sewers

Esh Winning site upgrades help improve water quality in County Durham

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Northumbrian Water Limited

Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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