We work hard to make our customers happy, but we know the best way to improve is to learn from you.


If we’re doing something well or could do something better, we’d love to hear from you.

Please call us

We want to put things right as soon as we can, so if you have a complaint, please call us on 0345 155 0237.


Our care team is available Monday to Friday, 8am to 6pm.


The complaints process

We try to resolve complaints as quickly as possible.


If you feel we have been unable to resolve your issue, you may wish to contact the Consumer Council for Water.


Find more information about the Consumer Council for Water at www.ccwater.org.uk.

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