Our Guaranteed Standards of Service

Guaranteed Standards of Service

We aim to deliver the best experience and give you the service you expect all day, every day. We work hard to get things right, first time, every time, but when we can't, we take steps to make it right.

Our promise to you

Our Code of Practice outlines the standard of service we guarantee to provide to you.
 
This includes meeting your appointments, keeping you informed, and providing our services to the best of our abilities. For more information about our Guaranteed Standards of Service, download the 'Our promise to you' leaflet below.

Customer Conduct Policy

We set ourselves high standards and work hard to provide an unrivalled customer experience. We understand that sometimes things may not go as planned, and customers may feel upset or frustrated.   Our Customer Conduct Policy outlines how we handle situations when a customer’s behaviour (or that of the public) is unacceptable. It also gives guidance on how we will protect our employees from harm or distress while they are doing their jobs.